Past Incidents

Services Affected:  mi3-sr11

Description: Our System Operations team will conduct Emergency Maintenance on this server. During this time, users may experience a brief service interruption. We'll keep you updated on any developments in this thread.

Update: The maintenance is completed. 

Services Affected:  mi3-sr110

Description: Our System Operations team will conduct Emergency Maintenance on this server. During this time, users may experience a brief service interruption. We'll keep you updated on any developments in this thread.

UPDATE 10:50 PM EDT: The server is now back online, and all services are up and running. Maintenance work will continue, and we will provide an update once it is completed.

UPDATE 11:45 PM EDT: This is now completed. 

Start Time: June 13, 2024, at 3:00 AM EDT

End Time: June 13, 2024, at 6:00 AM EDT

Description: Our System Operations team will perform scheduled maintenance on the Arizona Datacenter. Users may experience a brief service interruption during this routine maintenance. We will provide all updates related to this maintenance in this thread.

03:00 AM EDT: The maintenance has started.

UPDATE 06:10 AM EDT: The maintenance is completed.

We are currently experiencing a service interruption on server mi3-sr19. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE 03:45 PM EDT:  We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on the server and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

We observe intermittent connection issues when accessing sg1-tr3 server. We are actively investigating the matter. Your patience is highly appreciated.

UPDATE 02:50 AM EDT: Our Engineers were able to find the root of the issue. The load and the performance have been stabilized. If you notice any issues, please reach out to our support.

Start Date: Sat, June 8, 8:00 pm – 8:30 pm EDT

Services Affected:

nl1-vz7-vu6

nl1-vz7-vu7

Description: Our System Operations team will be performing scheduled maintenance on the specified nodes. Users may experience temporary unavailability during this proactive measure. We will provide updates throughout the maintenance process.

UPDATE 8:00 pm EDT: The scheduled maintenance has started.

UPDATE 8:15 pm EDT: Maintenance completed successfully.