Past Incidents

Start Date: Tuesday, February 20, 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance on the Arizona data center. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

04:20 AM ET: The maintenance has been completed.

az1-lr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

10:19 PM EST: Issues on az1-lr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Saturday, February 17th, 2024 (Server Time: Sunday, February 18th, 2024)

Time: 12:00 PM EST (Server Time: 1:00 AM GMT+8)

Servers affected:

sg1-sr8.supercp.com

sg1-ss100.a2hosting.com

sg1-ss12.a2hosting.com

sg1-vzm-vu6

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:05 PM EST: The maintenance has been started at this time. We appreciate your patience while our System Operations team performs the maintenance. Further updates will be provided as we receive them.

UPDATE 2:00 PM EDT: The maintenance has been completed. Services are once again available.

az1-ts103 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:45 PM EST: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 04:50 PM EST: Our System Operations team resolved this matter and all services are back online at this time.

az1-sr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

10:55PM EST: Issues on az1-sr1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

We are getting reports of connectivity issues affecting a significant subset of customers on our Shared/Reseller/VPS/Dedicated platforms located in Arizona.

It has been found that there is a problem with the specific communication provider - TATA Communications. Some customers routed through this network may experience a timeout while trying to access the website or services. We will keep this thread updated as we get more information. We appreciate your patience in the meantime.

UPDATE 10:20 AM EST: The issue with TATA Communications is resolved. Please, contact our support if you experience any difficulties. We thank you for your understanding and patience.