Past Incidents

Start Date: Sunday, October 1st, EDT Time

Start time: 01:00 AM EDT

Servers affected:

mi3-sr25

mi3-ss44

mi3-ss45

mi3-ss46

mi3-ss47

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update: The maintenance is completed.

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 06:00 PM - 9:00 PM EDT  

Server time: 12:00AM - 3:00 AM CEST

Services Affected:

nl1-ts102.a2hosting.com

nl1-tr101.supercp.com

nl1-tr102.supercp.com

nl1-vz7-tvm9

nl1-tr103.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 6:00 PM EDT: Our Engineering team has started the maintenance.

UPDATE 7:25PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 10:00 AM - 04:00 PM EDT 

Server time: (10:00 PM - 4:00 AM SGT)

Services Affected:

sg1-ts103.a2hosting.com

sg1-ts102.a2hosting.com

sg1-tr100.supercp.com

sg1-ts106.a2hosting.com

sg1-vz7-tvm7

sg1-tr101.supercp.com

sg1-ts105.a2hosting.com

sg1-tr102.supercp.com

sg1-vz7-tvm6

sg1-ts109.a2hosting.com

sg1-ts108.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 10:00 AM EDT: Our System Operations team has begun the maintenance. Further updates will be provided as they become available.

UPDATE 11:30 AM EDT: The maintenance is still in progress. We appreciate your continued patience and understanding during this maintenance.

UPDATE 2:00PM EDT: The maintenance is still in progress. We will provide updates as they become available.

UPDATE 3:01PM EDT: Maintenance was completed on sg1-ts103. Maintenance on remaining servers has been rescheduled.

Start Date: Monday, October 2, 2023, 4:00 PM EDT  

End Date: Monday, October 2, 2023, 5:00 PM EDT  

Server Time: Tuesday, October 3, 2023 4:00 AM - 5:00AM SGT

Services Affected:

sgssr3.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE: This maintenance has been rescheduled to a later date.

az1-tr102.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:22 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 4:28 PM EDT: Our System Operations team resolved this matter and all services are back online at this time.

Start Date: Tuesday, 3rd October 9:00 PM 

End Date: Tuesday, 3rd October 11:00 PM 

Server Time: 03:00 AM - 05:00 AM (CEST)

Services Affected:  

nl1-ss17; nl1-ss11; nl1-ss18; nl1-ss22; nl1-ss19; nl1-ss20; nl1-ss3; nl1-ss5; nl1-ss8; nl1-ss9; nl1-ss6; nl1-ls11; nl1-ls10; nl1-ls14; nl1-ls1; nl1-ls8; nl1-ls9; nl1-ls4; nl1-ts5; nl1-ts4; nl1-ts6; nl1-ts3; nl1-ts8; nl1-ts9; nl1-lr10; nl1-lr1; nl1-lr2; nl1-lr4; nl1-lr3; nl1-lr8; nl1-lr6

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 10:40 PM EDT: All upgrades have been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

sg1-ts106.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 06:55 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

Start Date: Sunday, October 1st, Central European Time (CET) Time 

Start time: 01:00 AM CET (Eastern Time: September 30th Saturday 07:00 PM EDT)

Services Affected:

nl1-vz7-vm109

nl1-vz7-vm12

nl1-vz7-vm13

nl1-vz7-vm14

Description: Our System Operations team will be performing scheduled maintenance on the VPS nodes. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 7:00 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 7:40 PM EDT: The maintenance has been completed at this time and the servers are back online. 

Start Date:  Sunday, October 1st 2023

Time: 02:00 AM AM EDT 

Services Affected:

mi3-vz7-vm139

mi3-vz7-vm147

mi3-vz7-vm148

mi3-vz7-vm23

mi3-vz7-vm24

Description: Our System Operations team will be performing scheduled maintenance on the VPS nodes. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:45 AM EDT: The scheduled maintenance will be started soon.

UPDATE 2:00 AM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 2:49 AM EDT: The maintenance has been completed at this time and the servers are back online.