Past Incidents

sg1-ts3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:45AM EDT: Our Engineers are still investigating the root cause of the service interruption. Further details will be provided as they become available.

UPDATE 2:45AM EDT: Our Engineers are still working to resolve all issues affecting the service. 

UPDATE 4:15AM EDT: Our Engineers have made progress on resolving the issues. Some issues remain and services may be affected. Further updates will be provided as soon as available.

UPDATE 6:30AM EDT: Our Engineers have continue their progress on resolving all issues affecting the server. Intermittent interruptions or slowness may still occur for some users. We will provide updates as they become available.

UPDATE 7:25AM EDT: The issues affecting the service have been resolved at this time. Please reach out to our Support team if you are still experiencing issues.

sg1-ts2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:45AM EDT: Our Engineers are still investigating the root cause of the service interruption. Further details will be provided as they become available.

UPDATE 2:45AM EDT: Our Engineers are still working to resolve all issues affecting the service. 

UPDATE 4:15AM EDT: Our Engineers have made progress on resolving the issues. Some issues remain and services may be affected. Further updates will be provided as soon as available.

UPDATE 6:30AM EDT: Our Engineers have continue their progress on resolving all issues affecting the server. Intermittent interruptions or slowness may still occur for some users. We will provide updates as they become available.

UPDATE 7:25AM EDT: The issues affecting the service have been resolved at this time. Please reach out to our Support team if you are still experiencing issues.

Our System Operations team is initiating emergency maintenance on some servers in our Singapore Datacenter. Emergency maintenance is required in order to avoid extended downtime as a result of third party power issues. Users hosted on the affected servers may experience service degradation as a result. We will provide updates as more details are made available.

Affected Servers:

sg1-ts100.a2hosting.com

sg1-ts102.a2hosting.com

sg1-ts103.a2hosting.com

sg1-tr100.supercp.com

sg1-ls4.a2hosting.com

sg1-ls5.a2hosting.com

sgssdman10.a2hosting.com

sg1-vz7-vm9.a2hosting.com

UPDATE 5:50 PM EDT (5:50 AM Singapore): Our Engineers are working on the sg1-ls4, sg1-ls5, sgssdman10 and sg1-vz7-vm9, remaining 4 servers are up. We will post updates as more information becomes available in this regard. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this regard.

UPDATE 7:10 PM EDT (7:00 AM Singapore): Our Engineering team continues to work on this. We will post updates as we make progress and the services are restored.

UPDATE 7:20 PM EDT (7:20 AM Singapore): sg1-ls4, sg1-ls5, sgssdman10 and sg1-vz7-vm9 are back up. Our Engineers are working on the remaining servers. We will update this thread as we receive more details in this regard. 

UPDATE 8:15 PM EDT (8:15 AM Singapore): Maintenance has been completed on sg1-ts100, sg1-ts102, sg1-ts103 and sg1-tr100 as well. As of now, all servers are back up and working fine. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: July 27 (Wednesday) 

Time: 01:00 AM EDT (01:00 AM Server Time)

Services Affected:

mi3-ss55.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-ss55.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:20AM EDT: The scheduled maintenance has begun. We will provide additional updates as they become available.

UPDATE 1:35AM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Tuesday, July 27th, 1:00 AM EDT (13:00 SGT)

End Date: Tuesday, July 27th, 5:00 AM EDT (17:00 SGT)

Description: Our Network Engineering team is performing network maintenance in our Singapore Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 3:00AM EDT: The maintenance has now been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: July 25 (Monday) 

Time: 08:00 AM EDT (05:00 AM Server Time)

Services Affected:

az1-ts4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on az1-ts4.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE As of 08:10AM EDT :: Our Engineering teams have now completed this maintenance and all services have returned to normal.