The system is experiencing issues

Past Incidents

10th May 2022

[COMPLETED] Live Chat :: Scheduled Maintenance

Start Date: Tuesday, May 10, 2022

End Date: Tuesday, May 10, 2022

Time: 9:00 PM - 10:00 PM EDT

Services Affected: Live Chat

Description: Our Live Chat Software requires mandatory maintenance to ensure smooth and stable service going forward. Our Live will be offline service while the routine scheduled maintenance is performed. Please use our ticket or phone system for assistance during this maintenance.

UPDATE 10:15PM EDT: Our Engineers are still working on this. We will post updates as more information becomes available. In the meanwhile, our remaining support channels (Helpdesk and Phones) continue to work normally. We appreciate your patience, cooperation and understanding in this regard.

UPDATE 10:35PM EDT: Maintnance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

9th May 2022

[RESOLVED] sg1-tr3 :: MySQL Interruption

sg1-tr3.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

[RESOLVED] Mail Sending Failure

Description: Our Engineering and Operations team is working on correcting a SMTP issue on our servers. If you are experiencing issues with sending email and getting a SMTP error, please be aware we are working diligently on correcting this issue.  Check back here for updates on this issue.

UPDATE: 05/09/2022 10:50 am Our Engineering Department has isolated the issue and a fix is being applied.

UPDATE: [RESOLVED] 5/9/2022 12:08 PM The Engineering Team has applied the fix fleet-wide.  If you are still seeing issues please contact the support department.

8th May 2022

No incidents reported

7th May 2022

[RESOLVED] Sectigo SSL :: Scheduled maintenance

Start date: Saturday, May 7, 2022; 10:00 UTC 

Duration: Sectigo anticipates that its certificate-issuing platform will be unavailable during the maintenance. We will provide updates as soon as this maintenance is completed.

Please, feel free to check out Sectigo updates on their Status page:  https://sectigo.status.io/

UPDATE:: As of 12pm EDT :: Sectigo have completed this maintenance, if you are seeing any issues with certificate renewals please get in touch with support via ticket.

6th May 2022

No incidents reported

5th May 2022

[RESOLVED] Arizona Datacenter :: Network Maintenance

Start Date: Friday, May 06, 2022

End Date: Friday, May 06, 2022

Time: 3:00 AM - 4:00 AM EDT (1:00 AM - 2:00 AM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 04:30 AM EDT: The maintenance has been completed successfully.

[RESOLVED] Ticket System :: Service Interruption

Our Helpdesk/Ticket system is currently experiencing a service interruption. Clients may be unable to open new or update existing tickets. Our Engineers are investigating the root cause of this interruption. We will provide updates as more details are made available. Feel free to reach out to us via Live Chat or by phone during this time. We appreciate your understanding and patience!

UPDATE 05:30 AM EDT: Our Engineers are still working on the problem. Our support team will reply to your tickets as soon as it is technically possible. Please, feel free to reach out to our support in Live Chat or by phone in the meantime if you need an urgent assistance.

UPDATE 06:30 AM EDT: Issues with Helpdesk have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

4th May 2022

[RESOLVED] Arizona Datacenter :: Network Maintenance

Start Date: Thursday, May 05, 2022

End Date: Thursday, May 05, 2022

Time: 3:00 AM - 4:00 AM EDT (1:00 AM - 2:00 AM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 3:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 4:00AM EDT: The maintenance has been completed.

3rd May 2022

No incidents reported