The system is experiencing issues

Past Incidents

8th October 2021

No incidents reported

7th October 2021

[COMPLETED]Michigan Network Maintenance

Start Date: Thursday, October 7th, 2021

End Date: Thursday, October 7th, 2021

Start Time: 1:30 PM EST

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine maintenance is performed.

UPDATE 1:37 PM EST: Our System Operations team completed the maintenance.

6th October 2021

[COMPLETED] Arizona Network :: Scheduled Maintenance

Start Date: Monday, October 7th, 2021

End Date: Monday, October 7th, 2021

Time: 12:00 AM - 4:00 AM GMT -7 (3:00 AM - 7:00 AM EST)

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 03:40 AM EDT: Maintenance has been completed at this time. Services are once again available.

[COMPLETED] Michigan Network :: Scheduled Maintenance

Start Date: Monday, October 7th, 2021

End Date: Monday, October 7th, 2021

Start Time: 12:00 AM GMT-7 (3:00 AM EST)

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 04:14 AM EST: Maintenance is completed.

5th October 2021

[RESOLVED]Michigan VPS Platform :: Degraded Performance

Our System Operations team is investigating reports of degraded performance affecting a small subset of customers hosted on our VPS platform in our Michigan facility. Users hosted on affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of degraded performance. We will provide updates as more details are made available.

UPDATE 2:54 PM EST: Our System Operations team has resolved this matter and all services should be performing as expected at this time. We will continue to monitor this situation closely.

4th October 2021

[RESOLVED]Multiple :: VPS Interruption

Multiple Unmanaged VPS nodes hosted in our Michigan facility are currently experiencing a service interruption. Users hosted on affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:10 AM ET: Affected VPS nodes have had their services restored by our Engineering team. All services should once again be online and available. No further interruptions are planned. We appreciate your patience while this issue was resolved.

[RESOLVED]Phone System Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 01:25AM ET: Our Engineering team has resolved this matter and our phone service is available again at this time.

[RESOLVED]Michigan Network :: Scheduled Maintenance

Start Date: Monday, October 4th, 2021

End Date: Monday, October 4th, 2021

Time: 10:00 PM - 2:00 AM (Oct 5th)

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all status updates during this maintenance in this thread.

Update 10:17 PM: The maintenance has started at our Michigan Datacenter.

UPDATE 11:45 PM ET: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 12:45 AM ET: Maintenance is mostly completed, though some services are still affected. Further updates will be provided as they become available.

UPDATE 1:35AM ET: Our System Operations team continues their efforts to complete the needed maintenance on our Michigan network. We appreciate your continued patience while we perform these necessary tasks.

UPDATE 2:00AM ET: This maintenance has been completed.

[RESOLVED] Singapore Network :: Connectivity Issue

Our Singapore data centre is currently experiencing a service interruption for a small number of customers. Some users will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE - As of 3:38 PM EDT:: Our system admins have returned most services to normal so only a small number of customers are at this point affected still.  We will post when we have more information to follow.

UPDATE - As of 4:30 PM EDT:: Our System Operations team resolved this matter and all services are back online at this time.

[RESOLVED]mi3-lr16 :: Service Interruption

mi3-lr16.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:11 AM EST: Our System Operations team resolved this matter and all services are back online at this time.

[RESOLVED] Phone System Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

 

UPDATE 06:24AM EDT: Our Engineering team has resolved this matter and our phone service is available again at this time.

3rd October 2021

[RESOLVED]Arizona Network :: Scheduled Maintenance

Start Date: Monday, October 4th, 2021

End Date: Monday, October 4th, 2021

Time: 12:00 AM - 4:00 AM GMT -7 (3:00 AM - 7:00 AM EST)

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:40AM EST: Brief service interruptions are expected to continue for some users while the maintenance is completed. We appreciate your continued patience.

UPDATE 5:15AM EST: Scheduled maintenance is still being performed at this time. Some users may experience brief service interruptions. Your continued patience is appreciated while we work to complete the maintenance.

UPDATE 6:15AM EST: Our System Operations team is still performing maintenance in the Arizona data center. Service interruptions may still occur for some users. Additional updates will be provided as they become available.

UPDATE 6:45AM EST: Our Systems Operations team has completed the Arizona data center maintenance. No further service interruptions are planned at this time.

2nd October 2021

No incidents reported