The system is experiencing issues

Past Incidents

13th April 2021

[RESOLVED]Michigan :: Scheduled Maintenance

Start Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

End Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

Time: 1-3 AM EDT  (GMT -4)

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing a scheduled maintenance in the Data Center. Users may experience brief service interruptions while the maintenance is performed.

12th April 2021

[RESOLVED]MI3-ss59 :: Connectivity Issues

We are currently investigating a connectivity issue with this server. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

11th April 2021

No incidents reported

10th April 2021

[RESOLVED]MI3-LR10 :: MySQL Service Interruption

mi3-lr10.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:35 PM EDT: Our Engineers are still working on addressing the issue, however, MySQL is up at this time, we will update you once this is completed fully.

[RESOLVED] Amsterdam Data Centre :: Connectivity Issues

We are currently investigating a network connectivity issue in our Amsterdam data centre. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. Further updates will be provided as they become available.

Update 11:50 AM EDT: Our System Operations and Engineering teams are still investigating the issue but sites and servers should all be serving sites currently, please let our team know if you're still experiencing issues.

Update 12:48 PM EDT: Our System Operations and Engineering teams have now completed their work to resolve this issue, if you are still experiencing any issues please do not hesitate in getting in touch.

9th April 2021

ssdman8 :: Emergency Maintenance

To ensure stability and quality of service, our team is having to perform some emergency maintenance on ssdman8. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 5:44PM ET: We have completed the maintenance and all services should be operating as usual. Please contact support if you run into any issues.

8th April 2021

[RESOLVED] ssdsemi21 :: Service Interruption

ssdsemi21 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:42PM EDT: Our System Operations and Engineering teams are still working towards resolving this issue. We will provide further updates as they become available.

UPDATE 10:50PM EDT: Issues on ssdsemi21 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] Arizona :: Connectivity Issues

We are currently investigating a network connectivity issue in our Arizona datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 4:25M EDT: Our Engineers are still working on this. We will post updates as more information is available. We sincerely apologize for the inconvenience and appreciate your understanding as we work towards resolving the issue.

UPDATE 5:05PM EDT: Our Network Engineers are continually working on this. We will update this thread once the issue has been resolved.

UPDATE 5:20PM EDT: This should be resolved. Our Engineers are continuing to monitor the situation.

UPDATE 5:50PM EDT: All issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Singapore Data Center :: Scheduled Maintenance

Start Date: Thursday, April 8, 2021 (04/09/21 GMT +8)

End Date: Thursday, April 8, 2021 (04/09/21 GMT +8)

Time: 1-4 PM EST  (1-4 AM PM GMT+8)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing a scheduled maintenance in the Data Center. Users may experience brief service interruptions while the maintenance is performed.

UPDATE: This has been completed

7th April 2021

[COMPLETED] nl1-ts2 :: Scheduled Maintenance

Start Date: Wednesday, April 7, 2021

Time: 11:00 PM - 1:00 AM CEST (5:00 PM - 7:00 PM EDT) 

Services Affected:

nl1-ts2.a2hosting.com 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 5:00PM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 5:10PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Multiple Servers :: Intermittent Connectivity Issues

Our System Operations team is currently investigating reports of intermittent website & email connectivity issues affecting a subset of customers in our Michigan data center. We will provide updates as more details are made available.

UPDATE 1:53 PM EDT: Our System Operations team confirmed website & email connectivity is fully restored. If you continue to experience issues please contact our support team directly.

Multiple Servers :: Performance Issues

Our Engineers are currently working to resolve performance issues on the following servers:

sg1-ts3.a2hosting.com

nl1-ls1.a2hosting.com

mi3-ts2.a2hosting.com

az1-ss3.a2hosting.com

nl1-ls4.a2hosting.com

Further updates will be provided as they are made available.

UPDATE 6:50AM EDT: Our Systems Operations team has corrected the issue and all services should be back online at this time.

[RESOLVED]Amsterdam Data Center :: Connectivity Issues

We are currently investigating a network connectivity issue in our Amsterdam datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. Further updates will be provided as they become available.

Update 5:35AM EDT: Our System Operations and Engineering teams are still working towards resolving this issue. We will provide further updates as they become available.

UPDATE 6:25 AM EST: Our Engineering team confirmed we are no longer seeing reports of connectivity issues to our Amsterdam data center. If you continue to experience issues please contact our Technical Support team directly.

6th April 2021

[RESOLVED]ssr20 :: Service Interruption

ssr20.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:35AM EDT: Our Systems Operations team has corrected the issue and all services should be back online at this time.

[RESOLVED]Scheduled Server Maintenance in Michigan

Start Date: Wednesday, April 7, 2021

Start Date: Wednesday, April 7, 2021

Time: 1:00 AM - 3:00 AM EDT

 

Services Affected:

mi3-ts8.a2hosting.com

mi3-ts7.a2hosting.com

mi3-ts6.a2hosting.com

mi3-ts5.a2hosting.com 

 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

Update 1:40AM EDT: Maintenance has been completed at this time. Services are once again available.

 

5th April 2021

[RESOLVED] nlss8 :: Service Interruption

nlss8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:25AM EDT: The issue on nlss8 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] Scheduled Server Maintenance in Michigan

Start Date: Tuesday, April 6, 2021

Start Date: Tuesday, April 6, 2021

Time: 1:00 AM - 3:00 AM EDT

 

Services Affected:

mi3-tr2.supercp.com 

mi3-ts4.a2hosting.com

mi3-lr15.supercp.com

mi3-lr16.supercp.com

mi3-lr10.supercp.com

 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:59 AM EDT: Our System Operations team will be performing a scheduled reboot on these servers in a few minutes. Users will experience a brief service interruption while the unplanned maintenance is performed.

Update 2:10 PM EDT: The scheduled maintenance has been completed on all servers. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.