Past Incidents

Start Date: Thursday, February 13, 2020 (Friday, Feb 14, 2020 Singapore)

End Date: Thursday, February 13, 2020 (Friday, Feb 14, 2020 Singapore)

Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)

Services Affected:

sgss2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:17 PM EST: Our System Operations team has completed the scheduled maintenance and all services are back online.

Start Date: Wednesday, February 12, 2020

End Date: Wednesday, February 12, 2020

Time: 01:00 AM - 02:00 AM EST

Services Affected: a2ls30.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 00:30AM EST: The maintenance has begun at this time.

[RESOLVED] Update 02:09AM EST: The maintenance has been completed.

Start Date: Tuesday, February 11, 2020End Date: Tuesday, February 12, 2020Time: 11:00 PM - 01:00 AM EST

Services Affected:wss11.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance this server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[Resolved] Update 11:36 PM EST: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

Start Date: Tuesday, February 11, 2020 (Wednesday, February 12, 2020, Singapore)

End Date: Tuesday, February 11, 2020 (Wednesday, February 12, 2020, Singapore)

Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)

Services Affected:

sg1-ls2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 3:40PM EST (04:40 AM Singapore): Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

Start Date: Tuesday, February 11, 2020

End Date: Tuesday, February 11, 2020

Time: 01:00 AM - 02:00 AM EST

Services Affected: a2ls4.a2hosting.com Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 0:10AM EST: The maintenance has begun at this time.

[RESOLVED]Update 3:15AM EST: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

nl1-wss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:31 PM EST: Our System Operations team is still working on restoring services as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 2:05 PM EST: Our System Operations team is working on restoring services as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 3:15 PM EST: Our System Operations team is still working towards getting sites back online. We will continue to provide updates as they're made available.

UPDATE 03:48PM EST:  Issues on nl1-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Monday, February 10, 2020

End Date: Monday, February 10, 2020

Time: 01:00 AM - 02:00 AM EST

Services Affected: a2ls6.a2hosting.com Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]UPDATED: 2/10/2020 at 3:24 AM (EDT) - The scheduled maintenance on MySQL service is completed.

Start Date: Sunday, February 09, 2020

End Date: Sunday, February 09, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

ssdman85.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman85.a2hosting.com. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 5:00 AM EST: Our System Operations has completed the scheduled maintenance and all services are back online.

Start Date: Sunday, February 09, 2020

End Date: Sunday, February 09, 2020

Time: 02:00 AM - 05:00 AM EST

Services Affected:

a2ls27.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 2-3 hours at maximum) while the routine scheduled maintenance is performed.

Start Date: Sunday, February 02, 2020

End Date: Sunday, February 02, 2020

Time: 02:00 AM - 08:00 AM EST

Services Affected:

src8.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours) while the routine scheduled maintenance is performed.

Update 2:39 AM EST: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

Start Date: Sunday, February 09, 2020

End Date: Sunday, February 09, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

sssdman81.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman81 node. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:00 AM EST: Our System Operations has completed the scheduled maintenance and all services are back online.

Start Date: Sunday, February 09, 2020

End Date: Sunday, February 09, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

sssdman61.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman61.a2hosting.com. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 5:00 AM EST: Our System Operations has completed the scheduled maintenance and all services are back online.

Start Date: Sunday, February 09, 2020

End Date: Sunday, February 09, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

sssdman78.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman78.a2hosting.com. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 5:00 AM EST: Our System Operations has completed the scheduled maintenance and all services are back online.

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 03:38PM EST:  Issues on mi3-wss11 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-ws11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:26 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

mi3-wss9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:45PM EST:  Issues on mi3-wss9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

One of the up-link providers in our Singapore datacenter is currently experiencing issues. Users may experience intermittent service degradation as a result. Our Network Engineers are currently working on this issue. We will provide updates as more details are made available.

UPDATE :: As of 1:40 PM EDT We can report there are still a number of customers affected with some latency issues but we're working with our vendors on this issue.  More updates as we know more.

UPDATE February 10, 2020 12:45 PM EST: Our System Operations team is still working with the vendor to correct any remaining networking issues. We will continue to provide updates as they're made available.

UPDATE February 17, 2020 04:25 PM EST:  Network connectivity has been back to normal for a few days. Our team has been monitoring the network and has found no issues since connectivity has been fully restored. We are hence marking this issue resolved. If you continue to encounter any issues, please do not hesitate to contact support.