The system is experiencing issues

Past Incidents

6th November 2019

mi3-sr5 :: Service Interruption

mi3-sr5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:45PM EST:  Issues on mi3-sr5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

5th November 2019

[RESOLVED]MySQL stability across multiple servers

We are experiencing MySQL stability issues across multiple servers. Our System Operations team is currently working to resolve these issues for all affected servers and we will provide updates as soon as they are available.

Update 4:00 AM EST: Our System Operations team continues to work on servers affected by this MySQL interruption. Updates will be provided as soon as they become available.

Update 9:50 AM EST: Our System Operations team continues to work on stabilizing servers affected by this MySQL interruption. We will continue to provide further updates as they are made available.

Update 11:00 PM EST: A vast majority of the servers are back up and functioning normally. Our System Operations team is working on the remaining servers. We will post updates as more information becomes available in this regard.

UPDATE:: November 7, 2019, 8:07 AM EST:  Our System Operations team continues to work on stabilizing any remaining servers affected by this MySQL interruption. We will continue to provide further updates as they are made available.

UPDATE:: November 11, 2019, 8:07 AM EST:  MariaDB has released a stable version and this matter has now been resolved.

[RESOLVED]mi3-sr17 :: Service Interruption

mi3-sr17.supercp.com  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:50 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]my.a2hosting.com :: Service Interruption

my.a2hosting.com is currently experiencing an intermittent service interruption. Users attempting to login to https://my.a2hosting.com may experience a 503 error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:34 AM EST: Our System Operations team has resolved this matter and https://my.a2hosting.com is back online at this time.

4th November 2019

[RESOLVED] MI3-SR5 :: Service Interruption

MI3-SR5  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 3:50PM EST :: This issue has now been resolved and if you still see issues please do get in touch.

[RESOLVED]ssdman82 :: Service Interruption

ssdman82 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:30 AM EDT: Our System Operations team has  resolved this matter and all VPS servers hosted on this node are back online.

 

[RESOLVED]az1-wss1 :: Service Interruption

az1-wss1.a2hosting.com  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:56 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

3rd November 2019

NL (Netherlands) :: Connectivity

Servers in the Netherlands are currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. These include: nlssdsemi3, nlssdsemi5, nlssdsemi9, nlssdman3, nlssdman12, nlssdman23, nlssdman27, nl1-ss7, nl1-ss6, nl1-ss3, nl1-ss2, nl1-ls9

UPDATE 11:31 PM EDT: Our System Operations team has stabilized the network in the Netherlands. We will continue to monitor it closely.

Nov 4th - 2019

UPDATE 9:25AM :: Our system engineers are still looking in to some intermittent connectivity and we will update as we know more,

UPDATE 12:00PM EST:  Our Team has found the cause and taken corrective action. Our Network Engineers are continuing to monitor everything to ensure stability.

UPDATE 9:00PM EST (05-Nov 3:00AM NL Time): Everything has been running smoothly since the last change so we are marking this resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] SG1-SS7 :: Service Interruption

SG1-SS7  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:03 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] NL1-SR3 :: Service Interruption

NL1-SR3  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:02 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] mi3-wss2 :: Service Interruption

mi3-wss2.a2hosting.com is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:55 AM EDT: Our System Operations team has resolved the issues and all services are back online.

2nd November 2019

[RESOLVED] SSDMAN85 :: Service Interruption

SSDMAN85  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:05 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] A2LS24 :: Service Interruption

A2LS24  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:25 AM EDT: Our System Operations team are resolving a MySQL service interruption we will provide further updates shortly.

UPDATE 11:46 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

1st November 2019

[RESOLVED]nlssdman24 :: Service Interruption

nlssdman24 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  2:31 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]a2ls28 :: MySQL Interruption

a2ls28.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:18 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

[RESOLVED] az1-ss13.a2hosting.com FSCK

az1-ss13.a2hosting.com is stopped for a FSCK. Users hosted on this server will experience service degradation as a result. Our System Operations team is working on this. We will provide updates as more details are made available.

05:08AM EDT UPDATE: FSCK has been completed and the server is back online.

31st October 2019

[RESOLVED]az1-ls13.a2hosting.com :: MySQL Interruption

az1-ls13.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:29 EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

[RESOLVED]a2ss39 :: MySQL Interruption

a2ss39.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:53 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

 

[RESOLVED]mi3-ls6 :: Service Interruption

mi3-ls6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:30 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

30th October 2019

[RESOLVED]Softaculous Interruption

Softaculous is currently experiencing a service interruption. Users attempting to install or manage applications through Softaculous will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: This matter has been resolved and Softaculous has released a statement at https://twitter.com/softaculous/status/1189795918335238144

my.a2hosting.com :: Scheduled Maintenance

Start Date: Sunday, November 3, 2019

End Date: Sunday, November 3, 2019

Time: 12:00 AM - 02:00 AM EST (04:00 AM - 06:00 AM UTC)

Description: Our System Operations team will be performing routine scheduled maintenance on our customer portal. Customers will be unable to place orders, pay invoices and our customer portal at https://my.a2hosting.com will be unavailable.

 

[RESOLVED]nlssdman21 :: Service Interruption

nlssdman21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:32 AM EDT: Our System Operations team has resolved this matter.

[RESOLVED] MI3-SR13 :: Service Interruption

MI3-SR13  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 8:40AM EDT :: Our system admin team have resolved this issue and your sites will be operating as normal, please let us know if you're still experiencing issues.

[RESOLVED]Arizona Data Center MySQL Issues

Our Arizona Data Center is currently experiencing intermittent service interruptions with MySQL services. Our Engineers are investigating the root cause of these interruptions. We will provide updates as more details are made available.

[RESOLVED]az1-ss5 :: MySQL Interruption

az1-ss5.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:35AM: Our System Operations team was able to restore the MySQL service on az1-ls4.a2hosting.com. We will continue to monitor the server for any issues.

[RESOLVED]az1-ls4 :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:35AM: Our System Operations team was able to restore the MySQL service on az1-ls4.a2hosting.com. We will continue to monitor the server for any issues.

29th October 2019

nlss7 :: Scheduled Maintenance

Start Date: Thursday, October 31, 2019

End Date: Thursday, October 31, 2019

Time: 8:00 PM - 10:00 PM EDT (1:00 AM - 03:00 AM CET)

Services Affected:

nlss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.