The system is experiencing issues

Past Incidents

22nd September 2018

[COMPLETE]Routine Maintenance :: Multiple Windows Servers

Start Time: September 22, 2018 8 PM Eastern

Estimated End Time: September 22, 2018 approximately 10 PM Eastern

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance. A quick restart of our windows servers to apply required upgrades and patches.

Update 11:52 PM Eastern: Only a couple of remaining servers are left to complete in the maintenance window. We will update when complete. Thank you for your patience.

Update 12:30 AM Eastern: One database server has entered extended maintenance due to the restart process. We have opened a separate issue for mi3-wdb1 and will provide additional updates there and will close this general maintenance post.

21st September 2018

No incidents reported

20th September 2018

[RESOLVED] sr8.supercp.com :: Service Interruption

sr8.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: We are postponing maintenance of SR8 until a later date.

[RESOLVED]a2s71.a2hosting.com :: Service Interruption

a2s71.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 18:40 EDT A2S71 is still under maintenance but is currently online. We will update with current status as it is available.

[RESOLVED]sg1-sr1.supercp.com :: Service Interruption

sr1-sr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:52 PM EST : Our System Operations team has corrected this issue and all services are running at this time.

[RESOLVED]mi3-wtr1.supercp.com :: Reboot Required

mi3-wtr1.supercp.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 1:20 PM EST : The server is back online and operating as expected.

19th September 2018

[RESOLVED]Multiple servers not accessible

Multiple shared servers and VPS nodes are currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Affected shared servers:

a2ss18.a2hosting.com

a2ss36.a2hosting.com

VPS nodes:

ssdsemi1

ssdman25

UPDATE 1:00 AM EDT: We have found that multiple dedicated servers are affected by this service interruption as well. Our data center techs are still looking into this.

UPDATE 1:30 AM EDT: The issue has been mostly fixed and all servers except a2ss18.a2hosting.com are back online. This one is still being worked on.

UPDATE 2:10 AM EDT: a2ss18.a2hosting.com has been fixed as well and it's back online now

[RESOLVED] MI3-WTS9 Restart Notification

mi3-wts9.a2hosting.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

UPDATE  As of 10:04 EST This issue has now been resolved.  Please let us know if you are experiencing any difficulties.

18th September 2018

[Resolved] SGSS5 Service Interruption

SGSS5  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 15:52 EDT this issue has now been resolved.

17th September 2018

[RESOLVED] SSR21 :: Service Interruption

A2SSR21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 19:15 EDT: Our Engineers are still working to resolve the issue with ssr21. We appreciate your patience.

UPDATE 20:50 EDT: We are still working to restore service to ssr21. All services are up, but PHP website will show a 500 error until this is resolved.

UPDATE 21:00 EDT: Engineers are rebooting the server to perform a file system check. The server will be down for the duration of the file system check.

UPDATE 21:30 EDT: SSR21 is back online but PHP errors are still being experienced. Thank you for your patience as we work to resolve this.

UPDATE 22:30 EDT: Efforts continue to restore PHP to SSR21. We will update as more news is available.

UPDATE 22:50 EDT: SSR21 is back online, with all sites loading correctly.

[RESOLVED]a2ss30 MySQL maintenance

a2ss30.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 08:00 Am EDT: The maintenance has been completed.

16th September 2018

[RESOLVED]mi3-sr11.supercp.com :: Service Interuption

mi3-sr11.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:15PM EASTERN :: All service is restored and sites are responding normally.

UPDATE 6:30PM EASTERN :: mi3-sr11 is once again experiencing issues with the web service and is currently being investigated again. We will provide updates as more details are made available.

UPDATE 7:35PM Eastern :: Service has returned to normal and is currently functioning. We will keep this notice open to while we monitor for any further issues.

[RESOLVED]wwwss39.a2hosting.com :: Service Interruption

a2ss39.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update - 5:50PM: Server is back up and running fine. Please feel free to reach out to our live support should you continue to encounter any issues.

15th September 2018

[RESOLVED]wwwss36.a2hosting.com :: Service Interruption

a2ss36.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:50PM Eastern: Service has been restored and all services are online and operational.