The system is experiencing issues

Past Incidents

28th September 2018

No incidents reported

27th September 2018

[RESOLVED]a2ss25.a2hosting.com :: Service Interruption

a2ss25.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:00 PM EST: The server is undergoing a FSCK (file system check). We will provide updates as quickly as possible.

Update 2:20 PM EST: The FSCK (file system check) has been completed. The server is now online and all services are operating as expected.

26th September 2018

[RESOLVED] MI3-SS35 :: Service Interruption

MI3-SS35 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 20:50 EDT: MI3-SS35 is back online and operating normally.

25th September 2018

[RESOLVED] nlss5.a2hosting.com :: Service Interruption

nlss5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:30 PM EST : Our System Operations team is putting the system through a FSCK check (file system check). We will continue to provide updates as quickly as possible.

Update 2:50 PM EST : We have now resolved this issue, please get in touch with us if you have any queries via livechat or phone.

[RESOLVED]mi3-wsr1.supercp.com :: Service Interruption

mi3-wsr1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:27 AM EST : The server is undergoing a chkdsk (check disk) at this time. We will continue to provide updates as quickly as possible.

Update 11:12 AM EST : The server is back online and running as expected.

[RESOLVED]a2s70.a2hosting.com unreachable

a2s70.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:13 AM EST : Our System Operations team is still working on restoring service as quickly as possible. We will provide updates as quickly as possible.

Update 12:11 PM EST: We are still working on restoring all services. We will continue to provide updates as quickly as possible.

Update 2:09 PM EST: All services have been restored and are working as expected. If you continue to experience issues please submit a ticket through our customer portal.

24th September 2018

No incidents reported

23rd September 2018

Scheduled Maintenance :: Multiple Servers

Estimated End Time: September 23, 2018 approximately 2:01AM EST

Services Affected:

ssr2.supercp.com

a2s81.a2hosting.com

a2ss2.a2hosting.com

a2ss3.a2hosting.com

ssdman3.a2hosting.com

ssdman4.a2hosting.com

ssdman5.a2hosting.com

solsemi14.a2hosting.com

ssdsemi2.a2hosting.com

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance.

22nd September 2018

Maintenance :: mi3-wdb1 extended maintenance

We have opened an individual post for the extended maintenance on the mi3-wdb1 server. This database server maintenance would affect customers on the following list of servers.

mi3-wss1

mi3-wss2

mi3-wts1

mi3-wts2

mi3-wsr1

mi3-wsr2

We will post further updates on the progress of the maintenance here.

Update: 23 September 2018 - 1:30AM - Maintenance has been completed and the service is online and available.

[COMPLETE]Routine Maintenance :: Multiple Windows Servers

Start Time: September 22, 2018 8 PM Eastern

Estimated End Time: September 22, 2018 approximately 10 PM Eastern

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance. A quick restart of our windows servers to apply required upgrades and patches.

Update 11:52 PM Eastern: Only a couple of remaining servers are left to complete in the maintenance window. We will update when complete. Thank you for your patience.

Update 12:30 AM Eastern: One database server has entered extended maintenance due to the restart process. We have opened a separate issue for mi3-wdb1 and will provide additional updates there and will close this general maintenance post.