The system is experiencing issues

Past Incidents

26th August 2018

DNS Issues

UPDATE 6:30AM: Our Engineering team has identified the issue and is working towards a resolution for our DNS services

UPDATE 8:00AM: Our Engineering team has resolved the issue with a2hosted.com subdomains. Other issues with other domains are still being worked on

UPDATE 2:44 PM: We are continuing to monitor for any remaining DNS issues. If you are still having an issue with your domain resolving please make sure to open a ticket so that we can look at your individual domain. We will keep this issue open for visibility while we continue to monitor. Thank you.

UPDATE 6:11 PM: There are still ongoing issues with DNS for some customers. A few windows servers are still experiencing DNS issues at this time and we will continue to post updates as they come in. Thank you.

UPDATE 8:32 PM: We continue to work on the remaining DNS issues. We will post more updates as they become available.

UPDATE 11:25 PM: Most DNS issues are resolved for affected windows customers. We will keep this alert open as we continue to monitor and test and provide further updates as they are available.

August 27th

UPDATE 03:20 AM: Our team is still checking a few additional reported issues and fixing them. 

UPDATE 3:12 PM: Our System Operations team has corrected most DNS issues and are correcting the remaining isuses. 

UPDATE 7:00 PM: Our Systems Operations team is still working through the few remaining issues and service for most users is restored. We will keep this issue open and provide further updates as they are available.

UPDATE 10:04 PM: We continue to work through the few remaining issues and are looking at individual cases. We will continue to provide updates as they become available. 

August 28th

UPDATE 7:00 PM: We are still working on resolving a few issues that have not yet been fixed. We appreciate your patience and apologize for the delay.

25th August 2018

No incidents reported

24th August 2018

wwwsgss5.supercp.com :: Service Interruption

wwwsgss5.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:00AM EDT: The server is once again available. We will continue to monitor it for any issues.

[RESOLVED]mi3-wss7.a2hosting.com :: Reboot Required

mi3-wss7.a2hosting.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 12:09 PM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

[RESOLVED]sg1-wts1.a2hosting.com :: Reboot Required

sg1-wts1.a2hosting.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 11:44 AM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

[RESOLVED]mi3-wsr1.supercp.com :: Reboot Required

mi3-wsr1.supercp.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 11:38 AM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

[RESOLVED]mi3-wss9.a2hosting.com :: Reboot Re

mi3-wss9.a2hosting.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 11:12 AM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

[RESOLVED]mi3-wts2.a2hosting.com :: Reboot Required

mi3-wts2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team rebooting this server to correct an issue. We expect the downtime to be under 5 minutes. We will provide updates as more details are made available.

Update 10:40 AM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

23rd August 2018

[RESOLVED]nlssdman17 :: Service Interruption

The server nlssdman17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:40 AM EST : Our System Operations team has corrected this matter and all VPS instances on this node are online.

[RESOLVED]my.a2hosting.com :: Service Interruption

My.a2hosting.com is currently experiencing a service interruption. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:15 PM EST : Our System Operations team has corrected this issue and my.a2hosting.com is now stable and operating as expected.

22nd August 2018

[RESOLVED] SSR24 :: Service Interruption

The server A2SS24 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 21:50 EDT: SSR24 is back online.

[RESOLVED] ssdsemi7 :: Service Interruption

ssdsemi7.a2hosting.com is currently experiencing a service interruption. VPS instances hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:15PM EDT We are glad to report that ssdsemi7 is back online. Please contact our support if you have any further troubles.

[RESOLVED]a2ls4.a2hosting.com :: Service Interruption

a2ls4.a2hosting.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:50 PM EST : Our System Operations team has corrected this matter. The server is now online and stable.

[RESOLVED]mi3-wss7.a2hosting.com :: Reboot Required

mi3-wss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team rebooting this server to correct an issue. We expect the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 11:30 AM EST : Our System Operations team has confirmed the reboot has been completed and all services are now back online.

21st August 2018

[RESOLVED] ssr12.supercp.com :: Service Interruption

ssr12.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:15 PM EST: Engineers are still working to restore service to SSR12. We appreciate your ongoing patience.

Update 6:45 PM EST: Our Engineering team is still working to resolve issues with SSR12.

Update 7:15 PM EST: We are glad to report that SSR12 is back online.

[RESOLVED] Windows VPS Products :: Service Interruption

Windows VPS servers are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:10PM EST: Our teams have resolved this issue and all Windows VPS products are back online.

Update 6:10PM EST: We've found that there are still systems offline that were not previously apparent. Engineers are working to restore service to all Windows VPS servers as quickly as possible.

Update 8:20PM EST: Most VPSs are back online. We are working to make sure that service is restored to all VPSs before we close this status.

Update 8:55PM EST: We are glad to repor that all VPS issues have been resolved. Please contact our support if you experience any further issues.

[RESOLVED]mi3-wss9.a2hosting.com :: Reboot Required

mi3-wss9.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team rebooting this server to correct an issue. We expect the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 3:04 PM EST : Our System Operations team has rebooted the server and services are back online and operational.

Update 3:30 PM EST: Our System Operations team has determined a failed update needs to be reverted. Our System Operations team is working on this matter. We will provide updates as quickly as possible.

Update 4:40 PM EST: mi3-wss9 is online with the exception of the webmail service. Our teams are still working to resolve that. The rest of the server is online.

August 22nd

Update 2:30 AM EDT: The webmail service has been fixed and it's fully functional now.

20th August 2018

[RESOLVED]sg1-ls2.a2hosting.com network stability

sg1-ls2.a2hosting.com is currently experiencing a network disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:30 AM EST: Unfortunately, we are still experiencing intermediate connection issues with the server.

Update 10:15 AM EST: Our System Operations team has corrected this matter and the network is now stable.

[RESOLVED]sg1-ls2.a2hosting.com :: Service Interruption

sg1-ls2.a2hosting.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 9:30 AM EST : Our System Operations team has corrected this matter and all services are online at this time.

Update 10:44 AM EST : Our monitoring system has detected an issue with the server. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:04 PM EST : Our System Operations team has corrected this matter and all services are online at this time. We will continue to monitor the server for stability and performance.

Update 2:20 PM EST : Our monitoring system has detected an issue with cPanel services incuding SSH services. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:20 PM EST : Our System Operations team has verified cPanel services including SSH are working as expected. We will continue to monitor all services.

19th August 2018

[RESOLVED]src2.supercp.com service disruption

src2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:15 Am EDT: The server is back online now.