Incidents Reported.

Incidents

21st April 2022

[RESOLVED]Phone System Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a support ticket for further assistance. We will provide updates as more details are made available.

UPDATE 12:30 PM EDT: Our System Operations team resolved this matter and our phone system is fully available at this time.

[RESOLVED]mi3-sr7 :: Service Interruption

mi3-sr7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:33 AM EDT: Our System Operations team resolved this matter and all services are online at this time.

a2s87 :: Scheduled Maintenance

Start Date: Thursday, April 21, 2022

End Date: Thursday, April 21, 2022

Time: 12:00 AM - 2:00 AM EDT

Services Affected:

a2s87.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2s87. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 11:53 PM EDT: At this time the maintenance is being scheduled to another date.

mi3-sr27 :: Scheduled Maintenance

Start Date: Thursday, April 21, 2022

End Date: Thursday, April 21, 2022

Time: 2:00 AM - 4:00 AM EDT

Services Affected:

mi3-sr27.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-sr27. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 11:53 PM EDT: At this time the maintenance is being scheduled to another date.

20th April 2022

[RESOLVED] ssdman45 :: Service Interruption

ssdman45 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:20 AM EDT (Thursday, April 21, 2022): Our System Operations team resolved this matter and all services are back online at this time.

a2ls5 :: Scheduled Maintenance

Start Date: Thursday, April 20, 2022

End Date: Thursday, April 21, 2022

Time: 10:00 PM - 12:00 AM EDT

Services Affected:

a2ls5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2ls5. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 10:01PM: The maintenance for a2ls5 has started. We will provide updates directly within this thread.

UPDATE: 11:07PM EDT: The maintenance for a2ls5 has been completed. Please reach out to our support team should you encounter any issues.

a2ss34 :: Scheduled Maintenance

Start Date: Wednesday, April 21, 2022

End Date: Thursday, April 21, 2022

Time: 10:00 PM - 12:00 AM EDT

Services Affected:

a2ss34.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2ss34. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 10:01PM: The maintenance for a2ss34 has started. We will provide updates directly within this thread.

UPDATE: 11:07PM EDT: The maintenance for a2ss34 has been completed. Please reach out to our support team should you encounter any issues.

ssdman44 :: Scheduled Maintenance

Start Date: Thursday, April 20, 2022

End Date: Thursday, April 21, 2022

Time: 10:00 PM - 12:00 AM EDT

Services Affected:

ssdman44.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman44. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 10:01PM: The maintenance for ssdman44 has started. We will provide updates directly within this thread.

UPDATE: 11:07PM EDT: The maintenance for ssdman44 has been completed. Please reach out to our support team should you encounter any issues.

19th April 2022

[RESOLVED]Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with its issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result.

You can view Sectigo's status page here:

 https://sectigo.status.io 

We will provide further updates as they're made available.

 

[COMPLETED] Michigan Datacenter :: Network Maintenance

Start Date: Tuesday, April 19, 2022

End Date: Wednesday, April 20, 2022

Time: 10:00 PM EDT - 1:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post updates as they're made available.

UPDATE 10:00 PM EDT: Maintenance has been started as per schedule. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 11:15 PM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Michigan Datacenter :: Network Interruption

We are facing a network interruption in our Michigan Datacenter. Users hosted on some servers will experience service degradation as a result. Our Network Engineering team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:42 AM EDT: Issues in our Michigan Datacenter have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

18th April 2022

[RESOLVED] Michigan Datacenter :: Network Maintenance

Start Date: Monday, April 18, 2022

End Date: Monday, April 19, 2022

Time: 11:00 PM EDT - 12:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread

UPDATE 11:45 PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

17th April 2022

No Active Incidents Reported

16th April 2022

Sectigo SSL :: Scheduled maintenance

Start date: Saturday, April 16, 2022; 23:00 UTC.

Duration: Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours.

Event description: Sectigo Certificate Issuing Platform Scheduled Maintenance 

Please, feel free to check out Sectigo updates on their Status page:  https://sectigo.status.io/

15th April 2022

[COMPLETED]Michigan Datacenter :: Network Maintenance

Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the maintenance is performed. We will update this thread with progress updates.

UPDATE :: 1:50 PM EDT: Our Network Engineering completed the maintenance in our Michigan datacenter.

[COMPLETED] Arizona Datacenter :: Network Maintenance

Start Date: Friday, April 15, 2022

End Date: Friday, April 15, 2022

Time: 12:00 AM - 1:59 AM EDT (Thursday, April 14, 2022, 10:00 PM - 11:59 PM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00 AM EDT (10:00 PM MST): Our Network Engineers are starting the maintenance as scheduled. We will post an update as more information becomes available in this regard.

UPDATE 2:47AM EDT (12:47 AM MST): Maintenance has been completed at this time. Services are once again available.