No Active Incidents Reported

Incidents

8th February 2020

[RESOLVED] mi3-wss11 :: Service Interruption

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 03:38PM EST:  Issues on mi3-wss11 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-wss11 :: Service Interruption

mi3-ws11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:26 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

ssdman64 :: Scheduled Maintenance

Start Date: Saturday, February 08, 2020

End Date: Saturday, February 08, 2020

Time: 2:00 AM - 04:00 AM EST (7:00 AM - 9:00 AM UTC)

Services Affected:

sssdman64.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman64. Users will experience a brief service interruption (approximately 1-2 hours) while the routine scheduled maintenance is performed.

Update 2:04AM EST: The maintenance has begun at this time.

UPDATE 2:24 AM EST: Our System Operations team has completed the maintenance and all services are online at this time.

7th February 2020

mi3-wss9 :: Service Interruption

mi3-wss9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:45PM EST:  Issues on mi3-wss9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Singapore DC :: Intermittent Latency Issues

One of the up-link providers in our Singapore datacenter is currently experiencing issues. Users may experience intermittent service degradation as a result. Our Network Engineers are currently working on this issue. We will provide updates as more details are made available.

UPDATE :: As of 1:40 PM EDT We can report there are still a number of customers affected with some latency issues but we're working with our vendors on this issue.  More updates as we know more.

UPDATE February 10, 2020 12:45 PM EST: Our System Operations team is still working with the vendor to correct any remaining networking issues. We will continue to provide updates as they're made available.

UPDATE February 17, 2020 04:25 PM EST:  Network connectivity has been back to normal for a few days. Our team has been monitoring the network and has found no issues since connectivity has been fully restored. We are hence marking this issue resolved. If you continue to encounter any issues, please do not hesitate to contact support.

6th February 2020

az1-ss18 :: Service Interruption

az1-ss18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:20PM EST:  Issues on az1-ss18 have been resolved. Our Network Engineers continue to monitor the server. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED]sgsrc2 :: Scheduled Maintenance

Start Date: Friday, February 06, 2020 (Saturday, Feb 07, 2020 Singapore)

End Date: Friday, February 06, 2020 (Saturday, Feb 07, 2020 Singapore)

Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)

Services Affected:

sgsrc2.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: Our System Operations team has completed the scheduled maintenance and all services are back online.

5th February 2020

[RESOLVED]Singapore :: Connectivity

One of the uplink providers in our Singapore data center is currently experiencing issues. Users usually routed through the affected provider may experience service degradation as a result. Our Network Engineers are currently working on this issue. We will provide updates as more details are made available.

UPDATE 02/06/2020 10:00 AM EST: The network has been stabilized and we will continue to monitor the network's stability & performance.

[RESOLVED] az1-ss18 :: Service Interruption

az1-ss18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:10 PM EST: Our System Operations team has resolved this matter and all services are back online.

UPDATE 2:25 PM EST: Our System Operations team are looking in to connectivity issues on this server and we'll update you soon with more updates as we know more.

UPDATE 15:00 EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] nl1-wss2 :: Service Interruption

nl1-wss2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:45 AM EST:  Issues on nl1-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

UPDATE 9:55 AM EST: Our system administration teams are looking in to some connectivity issues and will come back to you as we know more.

UPDATE 11:43 AM EST: Our system administration teams are still looking in to this issue and updates will follow as we know more.

UPDATE 1:55 PM EST: Our System Operations team is still working on restoring service as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 2:50 PM EST:  Issues on nl1-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]Singapore DC :: Connectivity Issue

Some servers in our Singapore Data Center are currently experiencing intermittent connectivity issues. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:27 AM EST: Our System Operations team has stabilized connectivity in our Singapore data center. We will continue to monitor the network's stability and performance.

4th February 2020

az1-v6 :: Service Interruption

az1-vm6 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:45PM EST:  Issues on az1-vm6 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-wtr1 :: Service Interruption

mi3-wtr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00PM EST: Our System Operations Engineers are still working on this server. We will post updates as more information becomes available. We apologize for the inconvenience faced in the meanwhile.

UPDATE 8:35PM EST:  Issues on mi3-wtr1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] mi3-wss7 :: Service Interruption

mi3-wss7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:15AM EST:  Issues on mi3-wss7 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]Singapore :: Connectivity Issue

Some servers in our Singapore Data Center are currently experiencing intermittent connectivity issues. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: 5:16 AM (Singapore time 6:16 PM)Network service has been restored to some affected servers. Our Engineers are still working on the remaining servers. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE: 6:29 AM (Singapore time 7:29 PM)Network service has been restored to most of the affected servers. Our Engineers are still working on the remaining servers. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 8:23 AM EST (9:23 PM GMT+8): Our Engineering team has restored connectivity in our Singapore data center. We will continue to monitor the stability of the network.

3rd February 2020

[RESOLVED]Singapore :: Connectivity Issue

Some servers in our Singapore Data Center are currently experiencing intermittent connectivity issues. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:00PM EST (11:00AM Feb 04 Singapore Time):  Network service has been restored to most affected servers. Our Engineers are still working on the remaining servers. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 01:27AM EST (02:27PM Feb 04 Singapore Time):  Our Engineers are still working on the remaining servers that are still affected. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE: [RESOLVED] 02/04/20 3:34 AM Resolved: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] Amsterdam DC :: Scheduled Maintenance

Start Date: Monday, February 3, 2020

End Date: Tuesday, February 4, 2020

Time: 6:00 PM - 1:00 AM EST (Tuesday, February 4, 12:00 AM - 7:00 AM CET)

Services Affected:

Amsterdam Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Amsterdam datacenter. Users will experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

UPDATE 6:00PM EST (12:00AM Amsterdam): Our System Operations Team has started working on this maintenance. We will post updates as more information becomes available in this regard.

UPDATE11:14PM EST (05:14AM Amsterdam): Our System Operations Team has completed the maintenance.

2nd February 2020

[RESOLVED] mi3-ss35 :: Service Interruption

mi2-ss35 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Updated: 02/02/20 3:51 PM Resolved: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] mi3-ss35::Service Interruption

mi2-ss35.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

 Updated: 02/02/20 4:02 AM Resolved: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] ssdman80 :: Scheduled Maintenance

Start Date: Sunday, February 02, 2020

End Date: Sunday, February 02, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

sssdman80.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on ssdman80 node. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 3:45 AM EST: Our System Operations team has completed the maintenance and all services are online at this time.