No Active Incidents Reported

Incidents

27th October 2019

[RESOLVED] AZ1-SS25 :: Service Interruption

AZ1-SS25 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 12:53 PM EDT :: Our system admins are still looking in to the case of this and we will update you as we know more.

UPDATE As of  14:40 PM EDT :: Our system admins discovered and have addressed the issue on the server and services should be functioning normally. Our team will continue to monitor the server for any further issues.

26th October 2019

[RESOLVED] Michigan :: Partial Service Interruption

Our Michigan facility is currently experiencing a service interruption on a small number of servers Servers affected: SSDMAN30, SSR12 and A2LS8. Some users hosted on this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 16:50 EDT :: This issue has now been resolved and the servers affected are all back online again, please let us know if you're experiencing issues still.

[RESOLVED] Arizona Servers LetsEncrypt

Some servers in our Arizona Data centre are having difficulties in getting new LetsEncrypt SSL Certificates added to their account, this will also affect renewals on some domains.  We are looking in to this issue and we will provide more information as it becomes available.

As of 12PM EDT 10/27/2019 :: We have been monitoring this issue and we now deem this to have been resolved, all certificates that did not issue yesterday are now in place.  Please let us know if you still see issues in a ticket.

[RESOLVED]a2ss21 :: Service Interruption

a2ss21.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  As of 9:15AM EDT :: Sites are responding a little slower than normal, we are still looking in to this and we will update you once this matter has been resolved.

UPDATE  As of 2:40 PM EDT :: Our system admin team have found the issue but to resolve the issue the server cannot serve sites during this process, we will update you as soon as we have this resolved.

[RESOLVED]a2ss15 :: Service Interruption

a2ss15.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 8:05AM EDT: Our System Operations team was able to correct the issue on the server and it is once again available. We'll continue to monitor the server for any additional issues.

[RESOLVED] Arizona Data Center Net

Our Arizona Data Center is currently experiencing intermittent service interruptions. Our Engineers are investigating the root cause of these interruptions. We will provide updates as more details are made available.

Update 6AM EDT: Our Engineers are still investigating the root cause of this issue. We'll have more updates when they become available.

UPDATE 1:30PM :: Our engineers have resolved this issue, please do get in touch if you are still seeing any issues with your sites, via support ticket.

UPDATE 2:30 PM EDT ::  Upon monitoring this situation the issue has arisen again, we are looking in to the small number of customers affected with this.  We will update you as soon as we know more.

UPDATE 12PM EDT 27/10/2019 :: Upon careful monitoring of this situation it is now resolved, please do however let us know if you're still experiencing any issues via ticket.

25th October 2019

sg1-ls6 :: MySQL Interruption

sg1-ls6 is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:00PM EST:  Issues on sg1-ls6 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

UPDATE 11:50PM EST: Our System Operations team has detected some issues with the MySQL service and they are investigating this actively. We will post updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

26-Oct

UPDATE 12:05 AM EST:  MySQL service has been restored. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]nl1-ss11 :: Service Interruption

nl1-ss11.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:32 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]ssdman77 :: Service Interruption

ssdman77 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:22 PM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

Amsterdam DC :: Intermittent Connectivity

Our Amsterdam Data Center is currently experiencing intermittent connectivity & speed issues. During this time, you may encounter intermittent degraded performance or connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

UPDATE 12:30 PM EDT: Our System Engineers are currently working on restoring stability. We will continue to provide updates as they become available.

UPDATE 1:30 PM EDT: Our System Engineers are still working on stabilizing connectivity and speed. We will continue to provide updates as they become available.

UPDATE 3:33 PM EDT: Our System Engineers are currently working on restoring stability. We will continue to provide updates as they become available.

nlss4 :: Service Interruption

nlss4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:38 AM EDT: Our Amsterdam data center is currently experiencing intermittent connectivity & speed issues. Please refer to https://a2status.com/incident/1599 for the latest updates.

24th October 2019

nl1-ss3 :: Scheduled Maintenance

Start Date: Thursday, October 24, 2019

End Date: Thursday, October 24, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 7:15 EST: Our System Operations team has started this maintenance. We will provide updates as more information becomes available in this regard.

UPDATE 7:38 PM EST: Maintenance has been completed and server is back online. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

23rd October 2019

sg1-ss9 :: MySQL Interruption

sg1-ss9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:55PM EST:  Issues on sg1-ss9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

NLSSR3 :: Service Interruption

NLSSR3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:25PM EST:  Issues on nlssr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

22nd October 2019

[RESOLVED]nl1-sr4 :: Service Interruption

nl1-sr4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 23 October 2019 at 12:15AM EDT: Our System Operations team has restored service to the server at this time. We'll continue to monitor the server for any additional issues.

[RESOLVED] mi3-wts8::Service Interruption

mi3-wts8.a2hosting.com is currently experiencing service interruptions. Users  will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:04 PM EDT: Our System Operations team has resolved this matter. Services are back online.

[RESOLVED]my.a2hosting.com :: Scheduled Maintenance

Start Date: Tuesday, October 22, 2019

End Date: Tuesday, October 22, 2019

Time: 5:00 AM - 7:00 AM EST (9:00 AM - 11:00 AM UTC)

Description: Our Web Development team will be performing routine scheduled maintenance on our customer portal. Customers will be unable to place orders, pay invoices and our customer portal at https://my.a2hosting.com will be unavailable.

UPDATE 9:21 AM EDT: We have completed scheduled maintenance and our customer portal is back online at this time.  

[RESOLVED]az1-ls16.a2hosting.com :: MySQL Interruption

az1-ls16.a2hosting.com is currently experiencing a MySQL interruption. Users with MySQL databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:01 PM EDT: Our System Operations team has resolved this matter and MySQL is back online.

 

[RESOLVED]nlssdsemi1 :: Scheduled Maintenance

Start Date: Tuesday, October 22, 2019

End Date: Tuesday, October 22, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nlssdsemi1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 7:35PM EDT: Our System Operations team has started this maintenance. We will provide updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 11:00PM EDT: Our System Operations are still working on the server. We will update this thread as more information is available in this regard.

UPDATE 23 October 2019 2:00AM EDT: Our System Operations team is still performing their maintenance on the server. Updates will be provided as they become available.

UPDATE 3:45AM EDT: The maintenance has been completed and the server is once again online and available. 

21st October 2019

sg1-ss9 :: Service Interruption

sg1-ss9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:52 PM EDT: Our System Operations team has resolved this matter and all services are back online. 

[RESOLVED]mi3-sr7 :: Service Interruption

mi3-sr7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:03 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

nl1-ss9 :: Scheduled Maintenance

Start Date: Wednesday, October 23, 2019

End Date: Wednesday, October 23, 2019

Time: 8:00 PM - 10:00 PM EST (12:00 AM - 02:00 AM UTC)

Services Affected:

nl1-ss9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]ssdman82 :: Service Interruption

ssdman82 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 8:37 AM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.