Incidents Reported.

Incidents

5th February 2019

[RESOLVED] AZ1-LS2 :: Service Interruption

AZ1-LS2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 17:48 EST: AZ1-LS2 is back onilne and running properly after a reboot.

4th February 2019

No Active Incidents Reported

3rd February 2019

No Active Incidents Reported

2nd February 2019

No Active Incidents Reported

1st February 2019

[RESOLVED] az1-ls8 :: Intermittent Connectivity

az1-ls8 is currently experiencing intermittent connectivity and speed issues. During this time, you may encounter intermittent degraded performance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

[RESOLVED]mi3-sr11.supercp.com :: Service Interruption

mi3-sr11.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:08 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED]nl1-ls7 :: MySQL

nl1-ls7.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30 Am EST: The issue has been fixed and MySQL is back up.

[RESOLVED]az1-vm3 :: Service Interruption

az1-vm3 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:50 AM EST: The networking issue has been fixed and the node, along with all VPSes on it, is back online. We will keep this notice open for few more hours and will monitor the situation.

UPDATE 8:00 AM EST: We didn't experience any more issues since this was resolved and we are marking this post as closed.

31st January 2019

[RESOLVED]Cloud VPS :: Service Interruption

Some Cloud VPS servers are currently experiencing a service interruption. Cloud VPS users hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:51 AM EST: Our System Operations team is still working on this matter. We will provide updates as more details are made available.

Update 12:30 PM EST: Our System Operations team are working on restoring service as quickly as possible. We will provide updates as more details are made available.

Update 2:05 PM EST: Our Engineers are working diligently on restoring services. We will continue to provide updates as quickly as possible.

Update 3:30 PM EST: Our Engineers have made some progress on restoring services and we will continue to provide updates as quickly as possible.

Update 6:30PM EST: Engineers have made headway, and servers are now online. We are working to further stabilize services so that the issue does not repeat itself. We strongly recommend that all customers back up their data in the mean time.

February 1, 2018

Update 11:05 AM EST: Our Engineers are still working to further stabalize services. We will continue provide updates as more details are made available.

Update 12:50 PM EST: Our Engineers have stabalized all services and all services are operating as expected at this time.

Multiple Servers: Intermittent Connectivity

Some servers in our Michigan Data Center are currently experiencing intermittent connectivity and speed issues. During this time, you may encounter intermittent degraded performance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Servers Affected:

sr9.supercp.com

sr10.supercp.com

a2s76.a2hosting.com

a2s77.a2hosting.com

a2s79.a2hosting.com

a2s80.a2hosting.com

Servers sr10.supercp.com and a2s76.a2hosting.com are being rebooted at the moment.

UPDATE 1:30 AM EST: sr10 and a2s76 are back online, but the MySQL service is still starting.

UPDATE 2:00 AM EST: a2s79 is inaccessible and we are rebooting it.

UPDATE 3:00 AM EST: sr10 and a2s76 are back online with all services. a2s79 is back online, but MySQL is still starting.

UPDATE 7:30 AM EST:  a2s79 is up with all services running. However, the server is experiencing performance issues that are still being worked on.

Update 12:05 PM EST: All servers remain stable at this time. Our System Operations team is continuing to monitor all servers for speed and connectivity issues.

Update 2:05 PM EST: All services are still stable at this time. Our System Operations team is continuing to monitor all servers for speed and connectivity issues.

Update 2:17 PM EST: We are investigating reports of email and performance issues with a2s79.a2hosting.com. We will provide updates on this matter as quickly as possible.

Update 3:30 PM EST: All services on a2s79.a2hosting.com are stable at this time. We will continue to monitor all servers for speed and connectivity stability.

[CLOSED]A2S76 :: Service Interruption

A2S76 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

We are experiencing issues with multiple servers and we have created a new status post that's covering all of these servers:

https://a2status.com/incident/808

30th January 2019

[RESOLVED]A2LS11 :: Service Interruption

A2LS11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12 AM EST: The server is back online now. We will keep monitoring it for any new issues.

[RESOLVED]SR9 :: MySQL Service Interruption

SR9 MySQL is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 20:45 EST: SR9 is up but is currently under a high load. Our team is working to resolve the issues.

January 1st:

UPDATE 12:00 AM EST: The server and all services are back up. We are closely monitoring the server and will leave this post open for now. It will be closed once we confirm that the server is stable.

[RESOLVED] SR9 :: Service Interruption

SR9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is working to restore service. We will provide updates as more details are made available.

UPDATE 18:30 EST: SR9 is back online.

[RESOLVED]nlls8.a2hosting.com :: MySQL Interruption

nlls8.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:15 PM EST: Our System Operations team has corrected the issue with MySQL driven websites. If you continue to experience issues please reach out to technical support.

[RESOLVED]sr9.supercp.com :: Service Interruption

sr9.supercp.com is currently being put through a file system check (FSCK). Users hosted on this server will experience service degradation as a result. Our System Operations team is working on this. We will provide updates as more details are made available.

Update 1:25 PM EST: The file system check (FSCK) has completed and all services are back online at this time.

Multiple Servers: Intermittent Connectivity

Some servers in our Michigan Data Center are currently experiencing intermittent connectivity and speed issues. During this time, you may encounter intermittent degraded performance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Servers Affected:

sr9.supercp.com

sr10.supercp.com

a2s76.a2hosting.com

a2s77.a2hosting.com

a2s79.a2hosting.com

a2s80.a2hosting.com

Update 1:15 PM EST: Our System Operations team continues to investigate this matter further. We will continue to provide updates as quickly as possible.

Update 2:05 PM EST: Our System Operations team has corrected this issue and things appear to be stable at this time.

Update 2:40 PM EST: Our System Operations team is investigating reports of intermittent speed and connectivity issues. We will update you with additional information as it becomes available.

[RESOLVED] mi3-ls7 :: MySQL

mi3-ls7.a2hosting.,com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5 AM EST :: The server is still being worked on. We will provide more updates as soon as we'll have it available.

UPDATE 6 AM EST :: The InnoDB maintenance is still undergoing.

UPDATE 7:30 AM EST :: The InnoDB maintenance is still running.

UPDATE 9:15 AM EST :: This maintenance has now been completed and if you are experiencing any issues please do not hesitate in getting in touch via ticket ot chat.

29th January 2019

[RESOLVED]MI3-WSR1 :: Service Interruption

MI3-WSR1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:30PM EST: MI3-WSR1 is bieng rebooted and will be back online shortly.

UPDATE 11:40PM EST: MI3-WSR1 is undergoing a file system check. We will update as soon as it is online.

January 30th

UPDATE 12:15 AM EST: The file system check is still running and we are closely monitoring it.

UPDATE 12:45 AM EST: The file system check has finished and the server is back online now.

[RESOLVED] SSR22 :: Service Interruption

SSR23 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 19:45: SSR22 is back online and working normally.