Incidents Reported.

Incidents

7th June 2018

sgssr2.supercp.com :: Service Interruption

sgssr2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:13 PM EDT: The server is back online. Please feel free to reach out to our live support team should you continue to encounter any issues.

[RESOLVED]nlrsrc4.supercp.com network

nlrsrc4.supercp.com is currently experiencing a network stability issues. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE Jun 8th 07:00 AM EDT: The issue has been resolved and we do not expect any more service interruptions.

[RESOLVED]Netherlands facility network issues

Network in our Netherlands facility is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:45 AM EDT: Our network engineers are still investigating this issue

UPDATE 07:10 AM EDT: The issue has been resolved.

[RESOLVED]ssr11.supercp.com service interruption

ssr11.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:00 AM EDT: The server is still being worked on by our system engineers

UPDATE 05:45 AM EDT: The server is back online

[COMPLETED]a2ss33.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss33.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 03:05 AM EDT: This maintenance has started

UPDATE 03:10 AM EDT: We have found that the maintenance has already been done on this server earlier and there is no need for doing it again. Therefore, the server was not stopped and there was no service interruption.

[COMPLETED]a2ss32.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss32.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 02:30 AM EDT: This maintenance has started

UPDATE 03:00 AM EDT: The maintenance has finished and the server is back online.

[COMPLETED]a2ss26.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss26.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 02:10 AM EDT: We have started this maintenance.

UPDATE 02:25 AM EDT: The maintenance has completed and the server is back online.

[COMPLETED]a2ss2.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss2.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 01:40 AM EDT: We are starting this maintenance now.

UPDATE: 1:55 AM EDT: Maintenance has completed and the server is back online.

[CANCELED]a2ss20.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss20.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE: This maintenance has been postponed. A new notice will be published when we schedule it again.

[COMPLETED]a2ss17.a2hosting.com maintenance

Start Time: 8 Jun 2018 between 1:00 AM and 3:30 AM EDT

Estimated End Time: 8 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss17.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 01:20 AM EDT: The maintenance has started. We will update this post once it's finished.

UPDATE 01:40 AM EDT: The maintenance has completed and the server is back online.

[RESOLVED]a2ss27.a2hosting.com maintenance

Start Time: 7 Jun 2018 between 2:00 AM and 3:30 AM EDT

Estimated End Time: 7 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss27.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 02:30 AM EDT: The maintenance has started- We will update the post once it's completed.

UPDATE 02:50 AM EDT: The maintenance has been completed and the server is back online.

[RESOLVED]a2ss19.a2hosting.com maintenance

Start Time: 7 Jun 2018 between 2:00 AM and 3:30 AM EDT

Estimated End Time: 7 Jun 2018 4:00 AM Eastern 

Services Affected: Server 

Description: Our Systems operations team will be performing file system maintenance on the server a2ss19.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 02:15 AM EDT: The maintenance is starting now. We will update this post as soon as it's completed.

UPDATE 04:05 AM EDT: The maintenance has been completed and the server is back online.

[COMPLETED]a2ss16.a2hosting.com maintenance

Start Time: 7 Jun 2018 between 2:00 AM and 3:30 AM EDT

Estimated End Time: 7 Jun 2018 4:00 AM Eastern 

Services Affected: Server

Description: Our Systems operations team will be performing file system maintenance on the server a2ss16.a2hosting.com. All services will be unavailable during this maintenance.

UPDATE 02:15 AM EDT: The maintenance is starting now. We will update this post as soon as it's completed.

UPDATE 02:30 AM EDT: The maintenance has been completed and the server is back online now.

[RESOLVED]a2ss18.a2hosting.com maintenance

a2ss18.a2hosting.com is currently undergoing urgent maintenance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 01:25 AM EDT: Maintenance has finished and the server is back online.

[RESOLVED]a2ss15.a2hosting.com maintenance

a2ss15.a2hosting.com is currently undergoing urgent maintenance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:55 AM EDT: The maintenance has been completed and the server is back online now.

[RESOLVED]a2ss12.a2hosting.com maintenance

a2ss12.a2hosting.com is currently undergoing urgent maintenance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:35 AM EDT: The maintenance has finished and the server is back online.

6th June 2018

[RESOLVED] A2LS2 :: Service Interruption

A2LS2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: 21:00 EDT: A2LS2 is still offline. Technicians are working diligently to restore service.

UPDATE: 21:00 EDT: A2LS2 is back online. If you experience any further trouble, please reach out to our Support Gurus for assistance.

[RESOLVED] MI3-WTS8 :: MySQL

MI3-WTS8 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 23:30 EDT: MySQL is back up and running.

[RESOLVED]mi3-mw1.a2hosting.com :: PHP Error

mi3-mw1.a2hosting.com is currently experiencing a php error on some sites. This does not affect all users on the server. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

***UPDATE *** As of 3:55 PM EST Our engineers have resolved the small amount of sites experiencing issues, please do let us know if you are seeing anything unusual and we will investigate.

[RESOLVED]mi3-ss18.a2hosting.com service interruption

mi3-ss18.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:45 AM EDT: The server is back online

[RESOLVED]DNS service interruption

At 2:15 Am EDT our team noticed an issue with the DNS service for our domains a2hosting.com and supercp.com. This issue is affecting all shared/reseller customers as servers can not be accessed by hostnames. Our system administration team is looking into this and we should have more information available soon.

UPDATE 3:15 AM EDT: This issue appears to be affecting our whole DNS service. All domains that are using our DNS will experience service interruptions.

UPDATE 3:50 AM EDT: The issue has been fixed and the DNS service is back online now. All affected domains should start resolving shortly.

5th June 2018

[RESOLVED]mi3-wts7 :: Service interruption

We are aware of an issue that was impacting users ability to login to Plesk. Our system operations team is currently working on the issue which will require some services to be restarted to correct. We will post updates as they become available.

UPDATE 17::53 Eastern :: We are happy to announce services are back online and functional.

[RESOLVED] a2ss33.a2hosting.com :: Service Interruption

a2ss33.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 9:27AM Our engineers are still working on this issue and we will provide further updates shortly.

UPDATE As of 10:27AM Our engineers are still working on this issue and we will provide further updates shortly.

UPDATE As of 12:00PM Our engineers are still working on this issue and we will provide further updates shortly.

UPDATE As of 12:20PM Our engineers now have this server started up, we are working in bringing up MySQL after we ensure data continuity.  We will update you soon.

UPDATE As of 13:12PM Our engineers now have Now Resolved this issue, please let us know if you're experiencing any difficulties still.

4th June 2018

[RESOLVED]a2ls26 :: MySQL Interruption

We are currently investigating an issue that is affecting some users on a2ls26 with connections to MySQL. We will provide additional updates as they become available.

UPDATE 19:47 Eastern :: Service is restored and has returned to normal. If you continue to have any individual issues please contact support so we can provide further assistance. 

[RESOLVED]mi3-ss16.a2hosting.com :: Service I

MI3-SS16 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result.

Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 3:44PM EST We are now running a file system check on this server to ensure data continuity we will update you as soon as this is completed.

UPDATE  19:15 Eastern :: Service was restored and continued monitoring has indicated no further issues.

[RESOLVED]Issues with PayPal payments

We are currently experiencing issues with accepting payments via PayPal. This issue is being looked into and we will post updates as soon as we'll have more information available.

UPDATE: 7:30 AM EDT: The issue has been fixed and PayPal payments should work now. Please let us know if you run into any more issues.

3rd June 2018

[RESOLVED]a2ss44 : Service Interruption
[RESOLVED]mi3-wss1 :: FTP Interruption

We are currently aware of an issue with FTP not accepting connections on mi3-wss1.a2hosting.com and we our currently investigating the issue. We will provide updates as they become available.

UPDATE 20:28 Eastern :: Our System Operations team continues to look into the issue and we will post more updates as they become available

UPDATE 21:45 Eastern :: We are happy to announce the FTP service is back online and functional.

2nd June 2018

[RESOLVED]a2s78.a2hosting.com MySQL Interruption

a2s78.a2hosting.com is currently experiencing a service interruption to MySQL. Users hosted on this server will experience service degradation in MySQL as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE  15:43 EST We are still looking in to this issue and please be rest assured as soon as we have this resolved we will get back to you as soon as possible.

UPDATE  16:39 Eastern Our Systems Operation team continues to work on the issue and we will provide addtional updates as they become available.

UPDATE  18:00 Eastern Our Systems Operation team continues to work on the issue and we will provide addtional updates as they become available.

UPDATE  18:46 Eastern Our Systems Operation team continues to work on the issue and we will provide addtional updates as they become available.

UPDATE  20:35 Eastern Our Systems Operation team is still working on the issue and we will continue to provide updates as they become available.

UPDATE  20:50 Service has been restored. Please feel free to reach out to our support team should you continue to encounter any issues.

[Resolved] mi3-wss8.a2hosting.com :: Plesk Panel Interru

mi3-wss8.a2hosting.com is currently experiencing a Plesk Control Panel service interruption. Users hosted on this server will not be able to login to Plesk as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE  15:43 EST We are still looking in to this issue and please be rest assured as soon as we have this resolved we will get back to you as soon as possible.

UPDATE  16:42 Eastern Our System Operations team continues to work on the issue and we will post updates as they become available.

UPDATE  18:00 Eastern Our System Operations team continues to work on the issue and we will provide addtional updates as they become available.

UPDATE  18:45 Eastern Our System Operations team continues to work on the issue and we will provide addtional updates as they become available.

UPDATE  20:35 Eastern Our System Operations team is still working on the issue and we will continue to provide updates as they become available.

UPDATE  23:09 Eastern Our System Operations team is still working on the issue and we will continue to provide updates as they become available.

UPDATE  10:00 Eastern Our System Operations team have now fully resolved this issue!

1st June 2018

[RESOLVED] MI3-WQS3 :: Service Interruption

MI3-WSQ3 is currently experiencing a service interruption. Users with databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 23:15 EDT: We are glad to report that this issue has been rsolved.

mi3-mw1.a2hosting.com :: Service Interruption

mi3-mw1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

<!--?xml version="1.0" encoding="UTF-8"?--> Update 2:55 PM EST :: Our system engineers have corrected this issue. Services are now operational and we will continue to monitor the server for stability.

[RESOLVED]nlss7.a2hosting.com service interruptions

nlss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6 AM EDT: Our system engineers are still looking into this. We have found out that it's related to a network issue where most visitors are able to access the server, while some get connection issues.

Update 7:15 AM EDT: The issue has been fixed and the server is fully back online and stable.

[RESOLVED]a2s56.a2hosting.com service interruption

a2s56.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:20 AM EDT: Our system engineers are still looking into this.

UPDATE: 3:40 Am EDT: The server has been fixed and it's back online.