Past Incidents

Date: Sat, August 31, 8 pm – 9 pm EDT

Services Affected: 

nl1-ls1

nl1-ls10

nl1-ls11

nl1-ls13

nl1-vzm-vu8

Description: Our System Operations team will be conducting scheduled maintenance on these servers. During this time, users may experience a brief service interruption. We will provide updates and information related to this maintenance in this thread.

UPDATE 8:00 PM EDT: Our System Operations team started this maintenance.

UPDATE 8:18 PM EDT: The maintenance has been completed.

We are currently experiencing a service interruption on server mi3-ss117. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. 

UPDATE 11:30 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server mi3-ss117 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time.

Date/Time (EDT): August 30th, 2024 @ 8PM-9PM

Date/Time (Local Server Time): August 31st, 2024 @ 02:00-03:00 CET/CEST

Services Affected:

nl1-sr3.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 08:00 PM EDT: This maintenance started.

UPDATE 08:20 PM EDT: This maintenance is now completed. 

We are currently experiencing a service interruption on server mi3-ss21. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE: The service is stable. Our Engineering team will continue to monitor for any issues. If you notice any issues, please get in touch with our support team.