Past Incidents

We are currently experiencing a service interruption on server az1-tr1.supercp.com. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

12:20 am EDT: Our Engineers have fixed the problem, the service is up and running. If you notice any issues, please, reach out to our Support.

12:50 AM EDT: We have noticed the instability of the performance, our Engineers are working on it. We appreciate your patience in the meantime.

04:45 AM EDT: Our Engineers found some issues with the database service on the server. They are actively working on this. Your patience is highly appreciated in the meantime. 

06:50 AM EDT: Our Engineers have corrected the server database problem, and the performance is stable now.

Start Date: 

Wed, August 7, 2am – 3am EDT

Services Affected:

mi3-ss20

Description: Our System Operations team will be performing scheduled maintenance on mi3-ss20. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: Our System Operations team started this maintenance. 

UPDATE: The maintenance has been completed.

We are currently experiencing a service interruption on server VPS node  sg1-vz7-vm13. VPSs hosted on this node may experience a service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

Update: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption and have implemented the necessary fixes. The server appears to be stable, and services should be operating normally.