Past Incidents

Start Date: Thu, July 18, 3am – 5am EDT

Description:

Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 3:00 AM EDT: The maintenance has started.

UPDATE 4:30 AM EDT: The maintenance has been completed.

Description: Our System Operations team will conduct Emergency Maintenance on the VPS Node mi3-vz7-vm155. During this time, VPS on this node may experience brief service interruption. We'll keep you updated on any developments in this thread.

UPDATE: The maintenance has been completed.

We are currently experiencing stability issues on server az1-sr3.supercp.com. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE 9:30AM EDT: Our Engineers were able to resolve the issue. We are closely monitoring the server's stability and performance. Please contact our Support team for any assistance.

We're currently investigating performance fluctuations on node mi3-vz7517-vm153. Users may experience intermittent connectivity issues and delays. Our team is actively investigating to identify and address the issue.

We appreciate your patience as we work towards a resolution. We will provide updates as soon as they become available.

UPDATE 11:40 PM EDT: Our system engineers have identified the root cause of the performance issues on node mi3-vz7517-vm153 and have implemented necessary fixes. The server has been stabilized, and services are now operating normally. Thank you for your patience.

We are currently investigating increased network latency on node az1-vz7-tvm9. Users may experience delays in data transfer and connectivity. Our team is actively working to identify and resolve the underlying cause.

Users hosted on node az1-vz7-tvm9 may experience higher than normal network latency. Our engineers are investigating, and updates will follow as we work towards a resolution. Thank you for your understanding.

UPDATE 01:00 AM EDT: The node has been stabilized.