Past Incidents

We're currently experiencing degraded network performance in our Arizona data center, affecting some clients. Our Network Engineers are actively investigating the root cause of this interruption. Rest assured, we're working diligently to resolve the issue. We'll keep you updated with any new information as it becomes available. Thank you for your patience and cooperation.

UPDATE 6:50 PM: Our dedicated System Operations team is actively investigating the root cause of the issue, and the investigation is still in progress.

UPDATE 8:50 PM: Our Operations team has made progress, with multiple servers now able to connect to the Arizona Data Center network. However, some servers are still experiencing network issues. We are continuing to work towards a resolution to ensure all servers are up and running.

UPDATE 9:45 PM: We're pleased to inform you that our Operations team has successfully identified the root cause of the network interruption at the Michigan Data Center and has implemented the necessary fixes. Servers are now back online, and operating normally. If you continue to experience any issues, please don't hesitate to contact our support team. Thank you for your patience and understanding.

Start Date: June 27, Thursday 01:00 AM 2024

Services Affected:

mi3-vz7517-vm167

Description: Our System Operations team will be performing scheduled maintenance on mi3-vz7517-vm167. Users will experience a brief service interruption while the routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 01:00 AM EDT: The maintenance has started.

UPDATE 01:30 AM EDT: The maintenance has been completed.

UPDATE 03:00 AM: Our engineers are currently working on stabilizing server performance following recent maintenance. We appreciate your patience as we ensure optimal uptime and reliability.

UPDATE 06:00 AM EDT: The node performance has been stabilized. Our engineering team is closely monitoring the uptime. Please reach out to Support if you encounter any issues. 

We are currently experiencing a service interruption on server mi3-ts107. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. 

UPDATE 6:30 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server mi3-ts107 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time. 

Date & Time: Sat, June 22, 8:00pm – 9:00pm EDT

Affected Servers:

nl1-sr6

nl1-ts4

nl1-ts5

Description:

Our System Operations team will be performing scheduled maintenance on these servers. Users may experience a brief service interruption during this routine maintenance. Updates related to this maintenance will be posted in this thread.

UPDATE 8:00 PM EDT: The scheduled maintenance has started.

UPDATE 8:28 PM EDT: The maintenance has been completed.