Past Incidents

az1-ss38.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 8:45AM EDT: Our System Operations team is working to resolve the root cause of this service interruption. Further updates will be provided.

UPDATE 9:15AM EDT: The issue has been resolved, and services are now back to normal operation. If you encounter any further problems, please don't hesitate to reach out to our customer support team.

Start Time: Mon, May 6, 6pm – 10pm EDT 

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:00 PM EDT: The scheduled maintenance has started.

UPDATE 10:00 PM EDT: The maintenance has been completed. We appreciate your patience and understanding during this time.

Start Date: Sat, May 4, 9:00pm – 9:30pm EDT

Services Affected: 

nl1-ls6

Description: Our System Operations team will be performing scheduled maintenance on nl1-ls6. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 9:00 PM EDT: Our System Operations team started this maintenance.

UPDATE 9:10 PM EDT: The maintenance has been completed.

Start Date: May 2, 2024

Time: 3 AM ET

Services Affected: az1-ss30

Description: Our System Operations team will conduct Emergency Maintenance on this server. During this time, users may experience a brief service interruption. We'll keep you updated on any developments in this thread.

UPDATE 3:00 AM: The maintenance has started.

UPDATE: 3:15 AM: The maintenance has been completed. 

Start: May 2, 2024, at 12:00 AM EDT

End: May 2, 2024, at 03:00 AM EDT

Description: Our System Operations team will conduct scheduled maintenance on the Michigan Datacenter. During this period, users may experience a brief service interruption as we perform routine maintenance tasks. We'll provide all updates related to this maintenance in this thread.

UPDATE 12:00 AM: The maintenance has started.

UPDATE: 3:00 AM: The maintenance was completed. 

Date: Sunday, May 05, 2024

Time: 10:00 PM - 12:00 AM EDT

Services Affected: Live Chat

Description: Our Live Chat Software requires mandatory maintenance to ensure a smooth and stable service going forward. During the scheduled maintenance, there may be brief interruptions to our Live Chat service. Please utilize our ticketing or phone systems for assistance during this period.

UPDATE 10:00 PM EDT: The scheduled maintenance has started.

UPDATE 12:00 AM EDT: The maintenance has been completed.

Start Date: Monday, April 29th, 2024 EDT

End Date: Tuesday, April 30th, 2024 EDT

Time: 9:00 PM - 3:00 AM EDT (6:00PM - 3:00AM MST)

Description: Our Engineering team is scheduled to perform routine maintenance at the Arizona data center. We anticipate no interruptions to your service during this time.

Please refer to this thread for all updates related to the maintenance.

UPDATE 09:00 PM EDT: This maintenance has started.

UPDATE: 02:30 AM EDT: The maintenance has been completed.