The system is experiencing issues

Past Incidents

23rd March 2024

[RESOLVED] az1-ts105 :: Service Interruption

az1-ts105 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 1:10 PM EDT: Issues on az1-ts105 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

22nd March 2024

No incidents reported

21st March 2024

No incidents reported

20th March 2024

[RESOLVED] mi3-sr20 :: Service Interruption

mi3-sr20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 8:30 PM EDT: Issues on mi3-sr20 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience an error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:44 PM EDT: Our System Operations team identified and resolved the issue. Our customer portal, my.a2hosting.com is accessible again at this time.

19th March 2024

No incidents reported

18th March 2024

[COMPLETED] mi3-ls6 :: Scheduled Maintenance

Start Date: Monday, March 18, 2024

End Date: Monday, March 18, 2024

Time: 01:00 AM EDT

Services Affected: mi3-ls6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 1:27 AM EDT: The maintenance has been completed.

17th March 2024

No incidents reported

16th March 2024

[COMPLETED] Multiple NL servers :: Scheduled Maintenance

Start Date: Sat, March 16, 9pm – 10pm EDT

Server Time: March 17, Sun 02:00 AM CET 2024

Services Affected: 

nl1-sr2

nl1-sr7

nl1-sr8

nl1-ss13

nl1-ss8

nl1-ts105

nl1-ts106

nl1-vz7-vm102

nl1-vzm-vu9

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 09:00 PM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 09:44 PM EDT: The maintenance is completed.

[COMPLETED] Multiple SG servers :: Scheduled Maintenance

Start Date: Sat, March 16, 1pm – 2pm EDT

Server Time: March 17, Sun 01:00 AM SGT

Services Affected: 

sg1-ss102

sg1-vz7-vm101

sg1-vz7-vm102

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 1:00 PM EST: The maintenance started. 

Update 1:50 PM EST: The maintenance is completed. 

 

15th March 2024

[RESOLVED] Support Helpdesk :: Service Interruption

We are experiencing an issue with customers submitting tickets. We are available on chat and phone support. Appreciate your patience as we are working on the resolution, We will provide updates on this page as we have more information in this regard. We appreciate your patience and understanding in the meanwhile.

UPDATE 8:30PM EST: Issues with the support ticketing system have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.