Past Incidents

We are getting reports of connectivity issues affecting a significant subset of customers on our Shared/Reseller/VPS/Dedicated platforms located in Arizona.

It has been found that there is a problem with the specific communication provider - TATA Communications. Some customers routed through this network may experience a timeout while trying to access the website or services. We will keep this thread updated as we get more information. We appreciate your patience in the meantime.

UPDATE 10:20 AM EST: The issue with TATA Communications is resolved. Please, contact our support if you experience any difficulties. We thank you for your understanding and patience.

Start Date: Monday, February 12th, 2024 (Server Time: Monday, February 12th, 2024)

Time: 10:00 AM EST (Server Time: 11:00 PM GMT+8)

Servers affected:

sg1-ts102.a2hosting.com

sg1-ts103.a2hosting.com

sg1-ts105.a2hosting.com

sg1-ts106.a2hosting.com

sg1-ts108.a2hosting.com

sg1-ts109.a2hosting.com

sg1-tr100.supercp.com

sg1-tr101.supercp.com

sg1-tr102.supercp.com

sg1-vz7-tvm7

sg1-vz7-tvm6

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:05AM EST: The maintenance has been started at this time. We appreciate your patience while our System Operations team performs the maintenance. Further updates will be provided as we receive them.

UPDATE 1:30PM EDT: The maintenance has been completed. Services are once again available.

Start Date: February 10, Saturday 08:00 PM EST

Services Affected: 

nl1-ss10

nl1-ss3

nl1-ss6

nl1-ss7

nl1-ss9

nl1-ts2

nl1-vzm-vu4

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 08:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 08:30 PM EST: Maintenance has been Completed.

EDT Time:  Thusday Feb 8, 12:00 - 2:00AM 

Service affected: mi3-vzm-vu14

Description: Our System Operations team will be performing scheduled maintenance on the VPS node. Users will experience a brief service interruption while the scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 01:45 AM EDT: The maintenance has been completed.

Start Time: February 8 (Thursday), 2023 at 12:00 AM EST 

End Time: February 8 (Thursday), 2023 at 05:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 05:42 AM EST: The maintenance is completed successfully.