Past Incidents

Start Date: January 20, Saturday 12:00 PM EST

Services Affected: 

sg1-lr1

sg1-lr3

sg1-lr5

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 12:40 PM EST: The maintenance is completed.

Start Date: Friday, January 19, 2024, 1:00 AM EST

End Date: Friday, January 19, 2024, 5:00 AM EST

Services Affected: mi3-vz7517-tvu3

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 01:45 AM ET: The maintenance is completed.

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

Update 7:12 PM EST: Our services are currently undergoing the restoration process and are expected to be back online shortly. We appreciate your continued patience during this time.

Update 8:46 PM EST: Thank you for your patience as we restore services. While intermittent issues may persist, rest assured we're actively addressing them. Your understanding is invaluable. We appreciate your patience as we work towards full functionality. Stay tuned for further updates

Update 9:44 PM EST: We're making significant progress in restoring services. As things return to normal, we appreciate your ongoing patience. Our dedicated team is working hard to ensure a seamless experience, and we'll keep you posted with further updates.

Resolved 10:20 PM EST: Our services are now completely restored! Thanks to the dedicated efforts and hard work of our team, everything is running smoothly once again. Your patience and understanding throughout the restoration process have meant a lot to us. Should you encounter any issues, please don't hesitate to reach out to our support team. We're here to help!

We detected a performance issue impacting some clients on our Singapore servers. Our Network Engineers are actively investigating to identify the root cause of this problem, and we will keep you informed with updates as we gather more information.

UPDATE 3:10 AM EST, January 15th: We still see this issue on some of our Singapore servers. Our Network Engineers are aware of this situation and are working on it. We will provide updates as more details are made available.

UPDATE 5:50 AM EST, January 15th: The issue is now solved and the services are currently back to normal. If you encounter any problems, please contact our support team.

Start Date: January 14, Sunday 03:00 AM EST

Services Affected: 

mi3-ss121

mi3-ss23

mi3-ss27

mi3-ss49

mi3-ss52

mi3-ss55

mi3-ss65

mi3-tr4

mi3-ts11

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE: 03:20 AM ET: The maintenance is completed.