Past Incidents

sg1-sr7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE: 02:25 AM EST: As per our Engineering team, the issue behind this interruption has been identified and resolved. Should you encounter any issues, please don't hesitate to contact us.

Update: 03:30 AM: We can see the service degradation at this moment. Our Engineering team is working on the resolution. We appreciate your patience.

Update: 03:50 AM EST: The server is back up and running, and our Engineers are closely monitoring the performance. If you notice any issues, please, reach out to us.

Start Date: January 7, Sunday 02:00 AM EST

Time: 02:00 AM - 04:00 AM EST

Services Affected: 

mi3-sr15

mi3-sr8

mi3-ss1

mi3-ss12

mi3-ss120

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update: 02:30 AM: The maintenance is completed.

Start Date: January 7, Sunday 12:00 AM MST (EST Time: January 7, Sun 02:00 AM)

Time: 02:00 AM - 04:00 AM EST

Services Affected: 

az1-ls18

az1-sr11

az1-sr12

az1-sr9

az1-ss106

az1-ss44

az1-ss45

az1-vz7-tvm2

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 02:20 AM: The maintenance is completed.

Start Time: January 6 ( Saturday), 2024 at 08:00 PM EST 

Services Affected: 

nl1-sr12

nl1-ss1

nl1-ss21

nl1-tr100

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 8:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 8:30 PM EST: The maintenance is completed successfully.