Past Incidents

Start Date: Wednesday, October 26, 2022

Time: 03:00 AM EST

Server time: 00:00 AM MST

Services Affected: az1-ls18.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 3:00AM EST: Our System Operations team has started the maintenance. Further updates will be provided as they are made available.

UPDATE 3:40AM EDT: Unfortunately for technical reasons, our team has had to postpone this maintenance. We will reschedule it at a more opportune time to ensure minimal impact.

ssr10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 02:43PM EDT: Issues with ssr10 have now been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

We are currently experiencing a mail service interruption on multiple servers. Users hosted on some of our servers will experience email service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 07:20 AM EDT: Our Operations team was able to resolve the problem on the Shared/Reseller/Turbo servers. We are still working on other services. We appreciate your patience in the meantime. 

UPDATE 8:55 AM EDT: Issues with Email Services have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Date: Monday, October 17th, 2022  

Time: 12:00 PM EST - 03:59 PM EST

Server time/date: Tuesday, October 18th 12:00 AM - 03:59 AM

Description: Our System Engineering team is performing a network maintenance in our Singapore Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:20 PM EDT: Our System Operations team started the scheduled maintenance. We appreciate your patience and understanding during the brief service interruption. Updates will be provided as they become available.

UPDATE 2:40 PM EDT: The maintenance is still in progress.

UPDATE 3:55 PM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Saturday, October 15, 2022

EDT Time: Oct 15 Sat 6:00 PM - 07:00 PM 

Server Time/Date: Sunday, October 16, 2022. 12:00 AM - 01:00 AM 

Services Affected: nl1-lr6.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 6:08PM EST: The Scheduled maintenance has begun for nl1-lr6. Additional updates will be provided as they become available.

UPDATE 6:14PM EST: The scheduled maintenance has been completed for nl1-lr6. Please reach out to our support team should you experience any issues.

Start Date: Friday, October 14, 2022

End Date: Friday, October 14, 2022

Time: 1:00 AM - 6:00 AM EST

Services Affected:

mi3-ls22.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE: 01:45 AM EDT: Our Engineers are working on the maintenance. We appreciate your patience and understanding and we will update this thread as soon as new information becomes available.

UPDATE: 2:30 AM EDT: The maintenance has been completed at this time. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.