Past Incidents

mi3-lr1, mi3-sr7, mi3-ss15, mi3-ss18, mi3-sr9, mi3-lr2 mi3-sr10 are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:30PM EST: The issue affecting the listed servers has now been resolved. Please reach out to our support team should you encounter any further issues.

Start Date: Sunday, August 27th, 2022

End Date: Sunday, August 27th, 2022

Time: 12:00 AM EDT

Description: Our System Engineering team is performing server maintenance in our Michigan & Arizona Datacenters. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:30 AM EDT: The maintenance is still in progress at this time. Further updates will be provided as they are available.

UPDATE 3:30AM EDT: The maintenance has been completed at this time. All services are available.

az1-lr2 is currently experiencing a PHP service interruption (Sites will display a 503 error). Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:20 AM EDT: Our System Operations team is still working to resolve the interruption. The vast majority of sites are now operational, we will update you once this is completed. 

UPDATE 10:43 AM EDT :: This issue has now been resolved, please let us know if you are still experiencing any issues via ticket, chat or phone.

UPDATE 11:20 AM EDT :: Our System Operations team is still working to resolve the interruption and we are working with vendors to resolve this.  We do apologise for any inconvenience caused.

UPDATE 12:55 PM EDT :: Our System Operations team is still working to resolve the interruption and we are working with vendors to resolve this. We will provide updates as we know more.

UPDATE 3:10 PM EDT: Our System Operations team is still working to resolve the interruption. We appreciate your continued patience.

UPDATE 5:30 PM EDT: Our System Operations team is making progress and websites are gradually coming back. We sincerely appreciate your continued patience in this regard.

UPDATE 7:50 PM EDT: Issues on az1-lr2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

az1-lr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 01:55 am EDT: Our System Operations team is still working to resolve the interruption. We appreciate your continued patience.

UPDATE 05:30 am EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 07:45 am EDT: Our Engineers are still working on this issue and monitoring the service. We appreciate your patience and understanding.

UPDATE 8:45 AM EDT :: This issue has now been resolved, please let us know if you are still experiencing any issues via ticket, chat or phone.

Start Date: Sunday, August 20th, 2022

End Date: Sunday, August 20th, 2022

Time: 12:00 AM EDT

Description: Our System Engineering team is performing server maintenance in our Michigan & Arizona Datacenters. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:30 AM EDT: Our System Engineers are still performing server maintenance in our Michigan and Arizona Datacenters. Further interruptions are expected, but should be brief. We appreciate your patience while the maintenance is performed. 

UPDATE 5:15 AM EDT: Our System Engineers are still performing maintenance on servers in our Michigan and Arizona Datacenters. Users may still experience brief service interruptions while this maintenance is performed. We appreciate your continued patience.

UPDATE 5:50 AM EDT: Our System Engineers have completed the maintenance and services are online.