The system is experiencing issues

Past Incidents

16th April 2021

[RESOLVED]mi3-sr6 :: Service Interruption

mi3-sr6 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:56 PM EDT: Our System Operations team has resolved this issue and all services are back online at this time.

[RESOLVED] nlssr3 :: MySQL Interruption

nlssr3.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:10PM EDT: Our Systems Operations team has corrected the issue and all services should be back online at this time.

 

UPDATE 1:35PM EDT:  Our Systems Operations team report the MySQL service is once more having issues and they are working on addressing the root cause of the issue. We will continue to keep this post updated

 

UPDATE 2:30PM EDT: The MySQL Service is running, our team is continuing to monitor the server closely.

 

UPDATE 3:30PM EDT: The MySQL Service remains stable and our Systems Operations team is satisfied that the issue is resolved.

15th April 2021

[RESOLVED] az1-sr6 :: Service Interruption

az1-sr6.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:28AM EDT: Our Systems Operations team has corrected the issue and all services should be back online at this time.

14th April 2021

No incidents reported

13th April 2021

[RESOLVED]Michigan :: Scheduled Maintenance

Start Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

End Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

Time: 1-3 AM EDT  (GMT -4)

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing a scheduled maintenance in the Data Center. Users may experience brief service interruptions while the maintenance is performed.

12th April 2021

[RESOLVED]MI3-ss59 :: Connectivity Issues

We are currently investigating a connectivity issue with this server. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

11th April 2021

No incidents reported

10th April 2021

[RESOLVED]MI3-LR10 :: MySQL Service Interruption

mi3-lr10.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:35 PM EDT: Our Engineers are still working on addressing the issue, however, MySQL is up at this time, we will update you once this is completed fully.

[RESOLVED] Amsterdam Data Centre :: Connectivity Issues

We are currently investigating a network connectivity issue in our Amsterdam data centre. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. Further updates will be provided as they become available.

Update 11:50 AM EDT: Our System Operations and Engineering teams are still investigating the issue but sites and servers should all be serving sites currently, please let our team know if you're still experiencing issues.

Update 12:48 PM EDT: Our System Operations and Engineering teams have now completed their work to resolve this issue, if you are still experiencing any issues please do not hesitate in getting in touch.

9th April 2021

ssdman8 :: Emergency Maintenance

To ensure stability and quality of service, our team is having to perform some emergency maintenance on ssdman8. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 5:44PM ET: We have completed the maintenance and all services should be operating as usual. Please contact support if you run into any issues.