The system is experiencing issues

Past Incidents

15th April 2021

[RESOLVED] az1-sr6 :: Service Interruption

az1-sr6.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:28AM EDT: Our Systems Operations team has corrected the issue and all services should be back online at this time.

14th April 2021

No incidents reported

13th April 2021

[RESOLVED]Michigan :: Scheduled Maintenance

Start Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

End Date: Wednesday, April 14, 2021 (04/14/21 GMT -4)

Time: 1-3 AM EDT  (GMT -4)

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing a scheduled maintenance in the Data Center. Users may experience brief service interruptions while the maintenance is performed.

12th April 2021

[RESOLVED]MI3-ss59 :: Connectivity Issues

We are currently investigating a connectivity issue with this server. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

11th April 2021

No incidents reported

10th April 2021

[RESOLVED]MI3-LR10 :: MySQL Service Interruption

mi3-lr10.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:35 PM EDT: Our Engineers are still working on addressing the issue, however, MySQL is up at this time, we will update you once this is completed fully.

[RESOLVED] Amsterdam Data Centre :: Connectivity Issues

We are currently investigating a network connectivity issue in our Amsterdam data centre. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. Further updates will be provided as they become available.

Update 11:50 AM EDT: Our System Operations and Engineering teams are still investigating the issue but sites and servers should all be serving sites currently, please let our team know if you're still experiencing issues.

Update 12:48 PM EDT: Our System Operations and Engineering teams have now completed their work to resolve this issue, if you are still experiencing any issues please do not hesitate in getting in touch.

9th April 2021

ssdman8 :: Emergency Maintenance

To ensure stability and quality of service, our team is having to perform some emergency maintenance on ssdman8. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 5:44PM ET: We have completed the maintenance and all services should be operating as usual. Please contact support if you run into any issues.

8th April 2021

[RESOLVED] ssdsemi21 :: Service Interruption

ssdsemi21 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:42PM EDT: Our System Operations and Engineering teams are still working towards resolving this issue. We will provide further updates as they become available.

UPDATE 10:50PM EDT: Issues on ssdsemi21 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] Arizona :: Connectivity Issues

We are currently investigating a network connectivity issue in our Arizona datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 4:25M EDT: Our Engineers are still working on this. We will post updates as more information is available. We sincerely apologize for the inconvenience and appreciate your understanding as we work towards resolving the issue.

UPDATE 5:05PM EDT: Our Network Engineers are continually working on this. We will update this thread once the issue has been resolved.

UPDATE 5:20PM EDT: This should be resolved. Our Engineers are continuing to monitor the situation.

UPDATE 5:50PM EDT: All issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Singapore Data Center :: Scheduled Maintenance

Start Date: Thursday, April 8, 2021 (04/09/21 GMT +8)

End Date: Thursday, April 8, 2021 (04/09/21 GMT +8)

Time: 1-4 PM EST  (1-4 AM PM GMT+8)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing a scheduled maintenance in the Data Center. Users may experience brief service interruptions while the maintenance is performed.

UPDATE: This has been completed