Past Incidents

a2ls11.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:51 AM EST : Our System Operations team has corrected this matter and MySQL services are back online.

Our Live Chat system is undergoing a maintenance and it is not available at the moment.

The maintenance should be completed within 1 hour.

Update o3:35 Am Eastern: The maintenance has been finished and our Live Chat service is available again.

az1-ss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:55 PM EST : Our System Operations team has corrected this issue and all services are back online.

mi3-ss14.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

We are currently aware of and working on restoring service for the Plesk login functionality on sg1-wss1.a2hosting.com. We will provide additional updates as they become available.

As of 11:14 AM EST Our Enginers and Vendors are looking in to the Plesk Control Panel issues, as soon as we have more updates we will let you know.

As of 4:00 PM EST Our Enginers and Vendors are looking in to the Plesk Control Panel issues, as soon as we have more updates we will let you know.

As of 4:35 PM EST Our Enginers and Vendors have now resolved the issue, please let us know if you are still experiencing difficulties logging in to Plesk.

Some Servers in our Singapore Data Center are currently experiencing a service interruption. Users hosted on servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 20:30 EDT: Our Engineers are still working on this issue. We will keep you posted in this status thread as more updates become available in this regard.

Update 21:35 EDT: Our team has been in contact with our Data Center partners, and is investigating the service interruption further. More details to follow as they are available.

Update 22:30 EDT: Our team is continuing to work with our Data Center partners to restore services. We appreciate your continued patience and understanding in this regard.

Update 23:25 EDT: Our techs are continuing their work on this issue to ensure services are restored as quickly as possible. We will post further updates as they become available.

Update 00:35 EDT: Our Engineers are still working to restore services as soon as possible. We will continue to provide updates as they become available.

Update 01:45 EDT: Our Engineers have restored some services at this time. We are continuing to work to restore all services and we will provide more updates as they become available.

Update 02:30 EDT: Our Engineers are continuing work to bring all services back online. Updates will be provided as they become available.

Update 03:40 EDT: Our Engineers have restored most services at this time. There are a few services still unavailable, but we are working to bring them back online as soon as possible.

Update 04:45 EDT: Servers sg1-ls3.a2hosting.com and sgssr1.supercp.com are still unavailable. Our Engineers are working to bring these services back online at this time.

Update 06:36 EDT: All services in Singapore are online at this time. We will continue to monitor the Data Center for any issues, if you see any issues please report them via Ticket, Livechat or Phone.

Start Date: Saturday, October 27, 2018

Time: 4:00 AM - 9:00 AM GMT+2 (10:00 PM - 3:00 AM EDT)

Details of Outage: Our System Operations team will be performing scheduled maintenance on nl1-lr1.supercp.com. All services will be offline for approximately 3-4 hours.

Update 00:15 EDT - The maintenance will begin shortly. Services will be offline during the maintenance.

Update 04:45 EDT - The server is experiencing an issue preventing it from being online. Our Engineers are currently working on a resolution. Updates will be provided as they are available.

Update 06:35 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 10:09 EDT - The server is still being investigated by our Engineers. Many apologies this has went over the mantenance window but we must ensure data continuity. We will provide further updates as soon as they are available

Update 11:15 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 13:09 EDT - The server is now up but we are looking at some MySQL table errors and we're still looking in to those on an individual basis.  We will provide more information soon but the vast majority of sites are fully back online as are other services on the server.

Update 16:10 EDT - The issues now resolved, if you are experiencing any issues please do not hesitate in getting in touch with us today via Livechat / Ticket or Phone.