Past Incidents

Start Date: Saturday, October 27, 2018

Time: 4:00 AM - 9:00 AM GMT+2 (10:00 PM - 3:00 AM EDT)

Details of Outage: Our System Operations team will be performing scheduled maintenance on nl1-lr1.supercp.com. All services will be offline for approximately 3-4 hours.

Update 00:15 EDT - The maintenance will begin shortly. Services will be offline during the maintenance.

Update 04:45 EDT - The server is experiencing an issue preventing it from being online. Our Engineers are currently working on a resolution. Updates will be provided as they are available.

Update 06:35 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 10:09 EDT - The server is still being investigated by our Engineers. Many apologies this has went over the mantenance window but we must ensure data continuity. We will provide further updates as soon as they are available

Update 11:15 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 13:09 EDT - The server is now up but we are looking at some MySQL table errors and we're still looking in to those on an individual basis.  We will provide more information soon but the vast majority of sites are fully back online as are other services on the server.

Update 16:10 EDT - The issues now resolved, if you are experiencing any issues please do not hesitate in getting in touch with us today via Livechat / Ticket or Phone.

mi3-ls10.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 9:50AM EST : Our System Administrators have resolved this issue and MySQL services are online.

nlls6.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:25 AM EST: Our System operations team has restored MySQL services.

mi3-wss9.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:26 PM EST: Our System Operations team has corrected this issue and all services are now operating as expected.

a2ls6.a2hosting.com is currently experiencing an issue causing sites hosted to have intermittent connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Update 5:30 PM Eastern : Our System Operations team has corrected the issue with connectivity. Continued monitoring has indicated no further issues.

nl1-wss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:12AM EDT: The server is back online and operating as expected.

Update 4:10AM EDT: The MySQL service is experiencing an interruption on the service. Our System Operatons team is investigating the issue. We will provide updates as we have them.

Update 5:25AM EDT: Our System Operations team is still working on resolving the MySQL issue.

Update 9:34AM EDT: Our System Operations team is still working on resolving the MySQL issue.

Update 11:24AM EDT :: Our Engineers have now resolved the issue and your sites MySQL databases will now connect.  If you still see any issues please let us know via Ticket, Livechat or Phone.

The server sr7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:48 PM EST : Our System Operations team has corrected this issue and all services are operating as expected.