No Active Incidents Reported

Incidents

14th January 2022

[RESOLVED]nlss8 :: Unplanned Maintenance

Our System Operations team is initiating a FSCK (file system check) on nlss8.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 11:30 AM EST: Our System Operations team completed the FSCK (file system check). All services are back online at this time.

Amsterdam Data Center :: Intermittent Speed & Connectivity Issues

Our Network Engineering team is currently investigating reports of intermittent connectivity & speed issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 10:46 AM EST: Our Network Engineering team made an adjustment to address the intermittent connectivity and speed issues in our Amsterdam data center. We will continue to monitor the network and situation closely. Please contact our Support team directly if you continue to experience issues.

UPDATE 11:13 AM EST: Our Network Engineering team is investigating further intermittent connectivity & speed issues in our Amsterdam data center.

UPDATE 12:27 PM EST: Our Network Engineering team is still investigating intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 2:24 PM EST: Our Network Engineering team continues to work toward resolving intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 4:50 PM EST: Our Network Engineers are still working on the issue. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 11:00PM EST: Our team is making progress in terms of reducing the impact. However, we are continuing our efforts to ensure services are fully restored for all impacted clients. We sincerely appreciate your continued patience and understanding in this matter.

UPDATE 1:45 AM EST, January 14th: Our Network Engineering team continues to work toward resolving intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 4:00 AM EST, January 14th: Our Network Engineers are still working on these intermittent connectivity and speed issues. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 6:20 AM EST, January 14th: Our Network Engineers are aware of reports of network interruption faced by some of our clients. Our Network Engineers are working on this. We will continue to provide updates as more information is available.

UPDATE 11:15 AM EST, January 14th: Our Network Engineers resolved this matter at approximately 9:15 AM EST. We will continue to monitor the situation closely. If you're experiencing any outstanding speed or connectivity issues please contact our Support team directly.

UPDATE 12:55 PM EST, January 14th: Our Network Engineers are aware of reports of timeout errors with Cloudflare and other external sources. Our Network Engineers are working on this. We will continue to provide updates as more information is available.

UPDATE 2:30 PM EST, January 14th: Our Network Engineers made an adjustment to address any remaining connectivity or speed issues to Cloudflare and other external sources. We will continue to monitor the situation closely. If you're experiencing any outstanding speed or connectivity issues please contact our Support team directly.

[RESOLVED] Airtel Internet Service Provider :: Network Connectivity interruption

We would like to inform you that we are getting reports of connectivity issues affecting a significant subset of customers from India on our Shared/Reseller/VPS platforms.

It has been found that there is a problem with the specific Indian Internet service provider - Airtel. There are multiple complaints reported for the last few hours, you can refer to this page:  

https://downdetector.in/status/airtel/

Unfortunately, there is no announcement on the official Airtel Twitter page, but there are multiple complaints from their customers in this thread: 

https://twitter.com/Airtel_Presence/with_replies

We're looking into this issue and we will provide updates as we know more.

UPDATE 11:00PM EST: The situation with the provider has improved significantly and we have fewer reports of any issues. However, we are continuing to monitor the situation and will update this thread as more information becomes available to us.

UPDATE 3:10AM EST, January 14th:  We haven't seen new reports for a while now, the situation with Airtel has been improved significantly since our last update. If you continue to experience any issues with our services while using Airtel Internet Service Provider, please do not hesitate to contact our live support for assistance.

13th January 2022

[COMPLETED]sg1-ss17 :: Scheduled Maintenance

Server Time: Friday, January 14, 2022 - 2:00 AM

EST Time: Thursday, January 13, 2022 - 1:00 PM

Services Affected:

sg1-ss17.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the sg1-ss17.a2hosting.com server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:17 PM EST: Our System Operations team completed the scheduled maintenance and all services are back online at this time.

[RESOLVED]Intermittent Timeout Errors

Our System Engineering team is currently aware of reports of intermittent timeout errors affecting a subset of customers on our Shared & Reseller platforms. We are working on this and we will provide updates as more details are made available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

For the network issue in our Amsterdam facility, please refer to the dedicated thread at https://a2status.com/incident/2910

UPDATE 11:30PM EST: Our System Engineering team is still working on this at this time. Additional updates will be provided when it is available.

UPDATE 2:25AM EST, January 13th: We are still seeing a significant subset of customers still affected by this incident, we are working to get this resolved as soon as possible.

UPDATE 4:00AM EST, January 13th: We are still receiving some reports of slowness or intermittent connectivity troubles. Our Engineers are continuing to work towards a resolution.

UPDATE 07:20AM EST, January 13th:  Our Engineers are still working towards a resolution. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 08:32 AM EST, January 13th: Our Engineers have resolved this issue across all platforms. If you continue to experience timeout errors please contact our Support team directly.

[RESOLVED] sg1-ss17 :: Service Interruption

sg1-ss17.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:40 AM EST (2:40 PM Singapore): Our Engineers continue to work on the server. We highly appreciate your understanding in this matter. We will post updates as more information becomes available.

UPDATE 2:00 AM EST (3:00 PM Singapore): Issues on sg1-ss17 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

12th January 2022

a2ss16 :: Scheduled Maintenance

Start Date: Friday, January 14, 2022

End Date: Friday, January 14, 2022

Time: 10:00 PM - 11:59 PM EST 

Description: Our System Operations team will be performing scheduled maintenance on a2ss41.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 10:00 PM EST: Our Engineers are starting with the maintenance as per schedule. We will update this post as we make progress. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

UPDATE 10:17 PM EST: We have completed the scheduled maintenance on a2ss16.

[RESOLVED] Amsterdam Datacenter :: Intermittent Connectivity Issues

Our System Engineers are investigating reports of intermittent connectivity issues in our Amsterdam data centre. Our System Engineers are further investigating these reports. We will provide further updates as they're made available.

UPDATE 11:56 AM EST: Our System Engineers made an adjustment to address the intermittent connectivity issues in our Amsterdam datacenter. If you continue to experience issues please contact our support team directly.

UPDATE 3:23 PM EST: We are still seeing a small subset of customers still affected by this incident, we are working to get this resolved as soon as possible.

UPDATE 5:00 PM EST: We are receiving reports of connectivity issues in our Amsterdam datacenter at this time. Our System Engineers are currently investigating this and further information will be provided once they become available.

UPDATE 7:00 PM EST (1:00 AM Amsterdam): Our Network Engineers have restored connectivity to some of the affected servers and are working on the rest. We will post updates as more information is made available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 11:00 PM EST (4:00 AM Amsterdam): The connectivity issue was linked to an unscheduled emergency provider maintenance and a subset of customers are still affected at this time.  We are currently working with the provider as to ensure everything is back up and running. Further updates will be made as they become available. 

UPDATE 2:10 AM EST, January 13th (8:10 AM, Amsterdam, January 13th): Issues associated with this incident have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

11th January 2022

[COMPLETED] a2ss41 :: Scheduled Maintenance

Start Date: Tuesday, January 11, 2022

End Date: Tuesday, January 11, 2022

Time: 2:00 AM - 3:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on a2ss41.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:55AM EST: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:00AM EST: Maintenance has been started as per schedule. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 2:10AM EST:  Maintenance is completed successfully, the server is back to normal.

10th January 2022

No Active Incidents Reported

9th January 2022

No Active Incidents Reported

8th January 2022

[COMPLETED] sgss3 :: Scheduled Maintenance

Start Date: Friday, January 8, 2022

End Date: Friday, January 8, 2022

Time: 1:00 PM - 3:00 PM EST (January 9, 2022 2:00 AM - 4:00 AM Singapore Time)

Description: Our System Operations team will be performing scheduled maintenance on sgss3.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE:: As of 1:08 PM EST, This maintenance has now been completed.

[RESOLVED] Multiple Servers: MySQL service interruption

Multiple Shared/Reseller/Turbo servers are currently experiencing a MySQL service interruption. Users hosted on these servers will experience MySQL service degradation as a result. Our System Operations team is investigating the root cause of this problem. We will provide updates as more details are made available. We appreciate your understanding and patience.

UPDATE: 05:10am EST: Our engineers were able to resolve the incident. All services are fully operational again. We appreciate your patience in this matter! If you continue to experience any issues with the MySQL service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] ssr15 :: Service Interruption

Description: Our System Operations team will be performing scheduled maintenance on ssr15.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding during the maintenance.

UPDATE 1:15AM EST: The maintenance has been completed successfully, the service is fully operational again.