No Active Incidents Reported

Incidents

20th November 2019

[RESOLVED] nlssdman5 :: Service Interruption

nlssdman5 is currently experienced a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 4:08AM: Our System Operations team was able to resolve the issue. Services on nlssdman5 are once again available.

[RESOLVED] SSDMAN92 :: Service Interruption

ssdman92 is currently experienced a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:47AM: Our System Operations team was able to resolve the issue. Services on ssdman92 are once again available.

19th November 2019

sgssdman12 :: Service Interruption

sgssdman12 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:25PM EST: Most of the containers on the node are back up. Our System Operations team is continuing to work on the server. We will update this thread as more information is made available in this regard.

UPDATE 7:10PM EST:  Issues on sgssdman12 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]sgssdman12 :: Service Interruption

sgssdman12 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:53 PM EST: Our System Operations team continues to work on restoring service as quickly as possible. We will continue to provide updates as they are made available.

UPDATE 2:12 PM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

18th November 2019

[RESOLVED]Network Interruption

Some servers in our Arizona network are currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:01 AM EST: Our System Operations team has resolved this matter and the network is stable. We will continue to monitor the network for stability and performance.

[RESOLVED] SSDMAN82 :: Service Interruption

ssdman82 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 3:35PM EST :: Our system admin team have resolved this issue and VPS's are resolving again.  If you see any issues please do let us know.

[RESOLVED] SSR17 :: Service Interruption

ssr17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 13:01 EST: Our System Operations team has corrected the issues affecting the server and it is once again online. We'll continue to monitor the service for any issues.

17th November 2019

[UPDATED] Dedicated Servers :: Service Interr

Some of our Dedicated Servers are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 9:28 PM EST: Our Operations department has been able to stabilize the service on the majority of the affected dedicated servers. We will provide updates as more details are made available.

UPDATE As of 10:08PM EST: Our Operations department has been able to stabilize the service on the affected dedicated servers.

UPDATE as of 18 November 2019 at 2:50 AM EST: Our dedicated servers are once again experiencing a service interruption. Our Engineering team is currently investigating the root cause. We will provide further updates as more details are available.

UPDATE 3:30AM EST: Our Engineering team has found the cause of the recent interruption and is in the process of correcting it. We will continue to monitor all services for any issues.

UPDATE 4:45AM EST: Our Engineering team has been able to stabilize the service on the affected dedicated servers.

LetsEncrypt 3rd Party Database Issue.

LetsEncrypt is currently experiencing a service interruption to its database services on their side. Users trying to renew or order new LetsEncrypt certificates will experience service disruption as a result.  Unfortunately this is out of our control and it is to do with a LetsEncrypt service unavailable.  More information can be found here: https://letsencrypt.status.io/

UPDATE As of 3:20PM EST :: LetsEncrypt is starting to come back to normal, however some domains will have delays in renewals and new issues due to rate limits being hit in getting domains installed, LetsEncrypt are working on this as per their status post above.

UPDATE As of 6:06 PM EST :: LetsEncrypt is back to normaL.

16th November 2019

[RESOLVED] az1-ss18 :: Service Interruption

az1-ss18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00 AM EST: Our System Operations team has corrected the issues affecting the server and it is once again online. We'll continue to monitor the service for any issues.

az1-ls4 :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:49AM EDT: Our System Operations team has corrected the issue with MySQL at this time. We'll continue to monitor the server for any issues.

az1-ls4 :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:10AM EDT: Our System Operations team has corrected the issue with MySQL at this time. We'll continue to monitor the server for any issues.

15th November 2019

az1-ss18 :: Service Interruption

az1-ss18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:10PM EST: Our System Operations Team is still working on this. We will provide updates as more information becomes available. We sincerely apologize for the inconvenience faced in the meanwhile.

UPDATE 8:30PM EST: Our System Operations Team continues to work on the server. We will provide updates as more information becomes available.

UPDATE 10:00PM EST: Our Engineers are continuing to work on mitigating the issue. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 11:40PM EST: Our Network Engineers have taken measures to allow sites to load relatively normally. However, we are still continuing to monitor the server to ensure this is fully resolved. We will post updates as more information becomes available in this regard.

UPDATE 16 Nov 2019 1:00AM EST: At this time, our System Operations team has resolved the issue affecting az1-ss18. We will continue to monitor the server for any issues.

A2hosting.com Interruption

Our website a2hosting.com is currently experiencing a service interruption. Visitors to the site will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:36PM EST: Issues on a2hosting.com have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]mi3-sr5 :: Service Interruption

mi3-sr5.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:50 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]az1-ss4 :: Service Interruption

az1-ss4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:38 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]src5 :: MySQL Interruption

src5.supercp.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:40 AM EST: Our System Operations team has resolved this matter and the MySQL service is back online.

[RESOLVED]a2sx1 :: Service Interruption

a2sx1.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:50 AM EST: Our System Operations team has resolved this matter and all services are back online.

14th November 2019

[RESOLVED]A2Hosting.com :: Service Interruption

A2Hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:46 PM EST: Our System Operations team has resolved this matter and A2Hosting.com is now accessible again.

[RESOLVED]nlssdman23 :: Service Interruption

nlssdman23 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:25 AM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

[RESOLVED]my.a2hosting.com :: Service Interruption

There is a problem with logging into the Client Portal (my.a2hosting.com), the login page is not letting you in at this moment. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:25 AM EST: Our System Operations team has resolved this matter and customers can now login to the customer portal without issues.

13th November 2019

Singapore :: Network Performance

Some servers in our Singapore Data Center are currently experiencing issues. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:08 PM EST: Our System Operations team has resolved this matter and all services are back online. We'll continue to monitor this situation to make sure the issue is resolved completely.