No Active Incidents Reported

Incidents

27th September 2019

mi3-ss19 :: Service Interruption

mi3-ss19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:55PM EDT:  Issues on mi3-ss19 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

az1-ss3 :: Service Interruption

az1-ss3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:30 PM EDT:  Issues on az1-ss3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wss12 :: Intermittent Service Interruptio

mi3-wss12.a2hosting.com is currently experiencing intermittent service interruptions. Users hosted on this server will experience intermittent service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:16 PM EDT: Our System Operations team has corrected this matter and all services are back online.

 

[RESOLVED]nl1-sr4 :: Service Interruption

nl1-sr4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:55 PM EDT: Our System Operations team has resolved this issue and all services are back online.

 

[RESOLVED]az1-vm6 :: Service Interruption

az1-vm6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 1:49 PM EDT: Our System Operations team has resolved this matter and all servers hosted on this node are back online.

[RESOLVED]mi3-wts7 :: Service Interruption

mi3-wts7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:20 AM EDT: Our System Operations team is still working on resolving this matter. We will provide updates as more details are made available.

UPDATE 10:13 AM EDT: Our System Operations team has resolved this matter and all services are back online.

UPDATE 11:20 AM EDT: mi3-wts7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:01 PM EDT: Our System Operations team has resolved this matter and will continue to monitor the server.

26th September 2019

[RESOLVED]mi3-wts10 :: Service Interruption

mi3-wts10.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:08 AM EDT: Our System Operations team has resolved this matter and all services are back online.

UPDATE 9:46 AM EDT: mi3-wts10.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 10:36 AM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]nl1-sr4 :: Service Interruption

nl1-sr4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:58 AM EDT: Our System Operations team has resolved this matter and all services are back online.

25th September 2019

[RESOLVED]mi3-wss7 :: Service Interruption

mi3-wss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:50 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]az1-ss23 :: Service Interruption

az1-ss23.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:49 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]nlssdman21 :: Service Interruption

nlssdman21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:33 AM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

 

24th September 2019

[RESOLVED]my.a2hosting.com :: Service Interruption

my.a2hosting.com is currently experiencing an intermittent service interruption. Users attempting to login to https://my.a2hosting.com may experience a 503 error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:31 PM EDT: Our System Operations team has corrected this issue and users can now login to the customer portal without issues.

[RESOLVED]nlsrc3 :: Service Interruption

nlsrc3.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 11:30 AM EDT - Our system admin team are looking in to MySQL connection issues on this server but static non database sites will be working along with emails.  We will reply with more information as we have it.

UPDATE UPDATE 11:33 AM EDT: Our System Operations team has resolved this matter and all services are online.

UPDATE 12:15 PM EDT: Our System Operations team is investigating an issue with MySQL. Users hosted on this server will experience MySQL service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:48 PM EDT: Our System Operations team is still working on restoring the MySQL service. Users hosted on this server will experience MySQL service degradation as a result. We will provide updates as more details are made available.

UPDATE 2:50 PM EDT: Our System Operations team is still working on restoring the MySQL service. Users hosted on this server will experience MySQL service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:15 PM EDT: Our System Operations team is still working on restoring the MySQL service. We will provide more updates as more details are made available.

UPDATE 6:15 PM EDT: Our Engineers are still working on restoring the MySQL service. We will provide more updates as more details are made available.

UPDATE 8:15 PM EDT: Our Engineers are still working on restoring the MySQL service. We will provide more updates as more details are made available. We appreciate your continued patience and understanding in this matter.

UPDATE 10:25 PM EDT: Our Engineers are still restoring the databases. We will provide updates as more information becomes available.

UPDATE 11:55 PM EDT: Our Engineers are still restoring databases on the server. We will provide updates as more information becomes available.

September 25th:

UPDATE 2:00 AM EDT: Databases are still being restored and we are monitoring the process. Databases are being restored by alphabetical order and sites that are using databases that have already been restored should be back online now.

UPDATE 4:20 AM EDT:  The restore is still running.

UPDATE 06:20 AM EDT: The restore is still running and we are monitoring the process.

UPDATE 9:25 AM EDT: Databases are still being restored and we are monitoring the process. Databases are being restored by alphabetical order and sites that are using databases that have already been restored should be back online now.

UPDATE 12:22 PM EDT: The restore is still running and we are monitoring the process. We will provide updates as more information becomes available.

UPDATE 1:34 PM EDT: Our Engineers are still restoring databases on the server. We will provide updates as more information becomes available.

UPDATE 1:42 PM EDT: The restore is still running and we are monitoring the process. We will provide updates as more information becomes available.

UPDATE 3:43 PM EDT: Our Engineers have completed the restoration of all databases on the server. Please open a support ticket through our customer portal if you need further assistance.

[RESOLVED]Let's Encrypt

Currently, cPanel appears to be experiencing an issue with the Let's Encrypt service, preventing SSLs from being renewed, validated, and installed for domains within cPanel. Updates will be provided as we receive them from cPanel.

UPDATE 12:50 PM EDT: Our System Operations team continues to work with cPanel on correcting this matter. We will continue to provide updates as they are made available.

UPDATE 3:40 PM EDT: Our System Operations team has resolved this matter and all Lets Encrypt SSL certificates will issue as normal now.

September 25th

Update 12:30 AM EDT: We have again noticed issues on few servers and our System Operations team is working on it. More information will be provided as soon as we'll have it available.

UPDATE 12:25 PM EDT: Our System Operations team has resolved this matter and all Let's Encrypt SSL certificates will issue as normal now. 

[RESOLVED]az1-ls6.a2hosting.com :: Service Interruption

az1-ls6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6:51 AM EDT - Our Operations team continues their investigation to bring this service back online. Updates will be provided as they are available.

UPDATE 7:55 AM EDT: Our System Operations team has resolved this matter and all services are back online.

23rd September 2019

sg1-wss2 :: Maintenance

To apply critical updates to the server, our System Operations team is going to reboot the server sg1-wss2 shortly. We will provide more updates as they become available. We apologize for the inconvenience and appreciate your cooperation and understanding in this regard.

UPDATE 6:00 PM EDT:  Server is back up after a reboot. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

sg1-wss1 :: Maintenance

To apply critical updates to the server, our System Operations team is going to reboot the server sg1-wss1 shortly. We will provide more updates as they become available. We apologize for the inconvenience and appreciate your cooperation and understanding in this regard.

UPDATE 5:15 EDT:  Server is back up after the reboot. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]ssr13 :: Service Interruption

ssr13.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 3:45 PM EDT: Our System Operations team has resolved this matter and all services are online.

[RESOLVED]ssdman85 :: Service Interruption

ssdman85 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:44 PM EDT: Our System Operations team has resolved this issue and all services are back online.

 

[RESOLVED]a2ls23 :: MySQL Interruption

a2ls23.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:21 PM EDT: Our System Operations team has resolved this  issue and the MySQL service is back online.

 

[RESOLVED]MI3-WSS10 :: MySQL Interruption

MI3-WSS10 is currently experiencing an issue with MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:45 AM EDT: Our System Operations team has resolved this issue and all services are online at this time.

 

22nd September 2019

[RESOLVED] NL1-SR4 :: Service Interruption

NL1-SR4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:45 AM EDT:  Issues on have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] MI3-WTS8 :: Service Interruption

MI3-WTS8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 11:25 AM EDT:  Issues on have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] A2SX1 :: Service Interruption

A2SX1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:05 AM EDT:  Issues on have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

21st September 2019

[RESOLVED]src7 :: MySQL Down

src7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:51 PM Eastern :: MySQL on src7 is back online and fully functional.

[RESOLVED] MI3-WSS11 :: Service Interruption

MI3-WSS11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:18 PM Eastern :: mi3-wss11 has returned to normal operations and is back online.

[RESOLVED]MI3-WSQ4 :: Service Slowness

MI3-WSQ4 - MSSQL Server is currently experiencing a service slowdown. Users Databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:45 PM Eastern :: mi3-wsq4 has returned to normal operations.