No Active Incidents Reported

Incidents

12th June 2019

No Active Incidents Reported

11th June 2019

[RESOLVED] ssdman30 :: Service Interruption

ssdman30 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:55PM EDT:  Issues on ssdman30 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[Resolved] mi3-wts4 :: Reboot Required

mi3-wts4.a2hosting.com is currently being rebooted to correct an issue. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

Update: 8:25 AM EDT :: The issue has been resolved and the service is back online.

[RESOLVED] a2s52 :: Maintenance Required

Our System Operations team will be performing unscheduled maintenance on a2s52.a2hosting.com. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:30PM EDT:  Issues on a2s52 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

10th June 2019

[RESOLVED]nl1-wts1 :: MySQL Interruption

MySQL on nl1-wts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:45 Am EDT: The MySQL service has been restored and it's back up now.

9th June 2019

[RESOLVED]MI3-WTS1 :: Reboot

mi3-wts1 is currently being rebooted. Users on this server will experience issues connecting to their sites until the server is fully back and online.

Update 8:31 PM Eastern: The server is back online.

[RESOLVED]nl1-lr1 :: Scheduled Disk Maintenance

nl1-lr1 is currently undergoing scheduled maintenance. The maintenance is expected to last 30 minutes to 1 hour. During this time frame sites hosted on the server will be unavailable as a result.

Update 9:10 PM Eastern: Maintenance is complete and the server is back online. 

SG1-WSS1 :: Service Interruption MySQL

SG1-WSS1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:38 PM Eastern: The MySQL service on sg1-wss1 is still experiencing ongoing issues. Users with MySQL databases will experience issues as a result. We will post additional updates as they become available.

June 10, 2019

UPDATE 4:00 AM EDT: Our System Operations team is still working on restoring the MySQL service on this server. We will provide an update as soon as we'll have any new information.

UPDATE 5:04 AM EDT: Our System Operations team is still working on restoring MySQL services. We will post additional updates as they become available.

June 12, 2019

UPDATE 5:04 PM EDT: Our Operations team is still working on restoring services. We will post updates as more information becomes available. We appreciate your continued patience and understanding in this matter.

June 14, 2019

UPDATE 2:10 PM EDT:  MySQL has been restored on SG1-WSS1. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

MySQL unplanned maintenance

The external access to tcp/3306 is blocked fleet-wide for unplanned maintenance. Websites that are connecting to local MySQL databases will not be affected. We will provide more updates as available.

UPDATE 7:10 PM Eastern : Remote connections on tcp/3306 for MySQL have been re-enabled for the Linux based servers. We will post additional updates for the remaining services as they become available.

UPDATE 4:00 AM EDT: Remote MySQL connection is still blocked on Windows servers and our System Operations team is working on this.

[RESOLVED] MI3-WTS10 :: Service Interruption

MI3-WTS10  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 1PM EDT :: The issue has been resolved and the service is back online.

[RESOLVED] SG1-WSS1 :: MySQL Interruption

MySQL on SG1-WSS1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:25 PM :: Our system administrators are still looking in to this issue and we will provide more updates as they become available.

UPDATE 3:45 PM :: The issue has been resolved and the service is back online. Please let us know if you're still experiencing issues.

[In Progress] MI3-WSS9 :: MySQL Interruption

MySQL on MI3-WSS9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:55 AM :: We have done an emergency reboot of this server and we are still looking in to this issue.  We will update you as we know more.

UPDATE 2:25 PM :: Our system administrators are still looking in to this issue and we will provide more updates as they become available.

UPDATE 11:38 PM Eastern: The MySQL service on mi3-wss9 is still experiencing ongoing issues. Users with MySQL databases will experience issues as a result. We will post additional updates as they become available

UPDATE 5:04 AM EDT: Our System Operations team is still working on restoring MySQL services. We will post additional updates as they become available.

June 14, 2019

UPDATE 11:48 AM EDT: Our Operations team is still working on restoring services. We will post updates as more information becomes available. We appreciate your continued patience and understanding in this matter.

 

8th June 2019

[RESOLVED] MI3-WSS3 :: REBOOT Required

mi3-wss3.a2hosting.com is currently being rebooted to correct an issue. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE As of 15:05 EDT:   Our System Operations has corrected this issue and the server is back online, please get in touch if you are having difficulties.

[RESOLVED] NL1-WTS2 :: REBOOT Required

nl1-wts2.a2hosting.com is currently being rebooted to correct an issue. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

UPDATE 11:35 AM EDT:  Issues on nl1-wts1 have been resolved. 

7th June 2019

No Active Incidents Reported

6th June 2019

[RESOLVED]nl1-sr2 :: MySQL Interruptio

MySQL on nl1-sr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:45PM EDT:  Our Operations team is still working on this. We will post updates as more information becomes available.

The issue has been resolved and the service is back online.