Past Incidents

We are receiving reports from clients mostly in Malaysia, Portugal, India, Germany, and Morocco who are experiencing issues accessing our services. Based on our findings, the problem appears to be related to external ISP's DNS servers.

While we have limited control over external ISPs, we recommend that affected customers switch to public DNS servers like below temporarily to access the services.  

Google DNS: 8.8.8.8

Cloudflare DNS: 1.1.1.1

Additionally, you may also need to clear your DNS cache. Instructions for this can be found in the following article: 

https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-the-dns-cache-on-your-computer/

UPDATE 10:15AM: This issue appears to be resolved at this time. If you are still experiencing any issues connecting to your servers, please reach out to our Support team.

We are currently experiencing a service interruption on server az1-ts111. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. 

UPDATE 4:55 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server az1-ts111 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time.

We are currently experiencing a service interruption on server sg1-lr4. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. 

UPDATE 03:30 EDT: Our System engineers team resolved the issue, the server is stable and fully accessible. If you notice any problems, please, reach out to our Support. Thank you for your understanding and patience.

Start Date: Saturday, September 7, 08:00 PM ET

Affected Services:

nl1-ls2

nl1-ls3

nl1-ls4

nl1-ls7

Description: Our System Operations team will be performing scheduled maintenance on the listed servers. Users may experience brief service interruptions during this period. All updates related to this maintenance will be posted in this thread. 

UPDATE 8:00 PM ET: Our System Operations team started this maintenance. Further updates will be provided as they become available.

UPDATE 8:10 PM ET: The maintenance has been completed.

We are currently experiencing a service interruption on server nl1-tr104. Users hosted on this server may experience intermittent slowness and access issues. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE 1:00 AM EDT: Our System engineers team resolved the issue, the server is stable and fully accessible. If you notice any problems, please, reach out to our Support. Thank you for your understanding and patience.