The system is experiencing issues

Past Incidents

29th August 2024

[RESOLVED] mi3-ss117 : Service Interruption

We are currently experiencing a service interruption on server mi3-ss117. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. 

UPDATE 11:30 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server mi3-ss117 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time.

28th August 2024

[COMPLETED] Scheduled Maintenance :: nl1-sr3

Date/Time (EDT): August 30th, 2024 @ 8PM-9PM

Date/Time (Local Server Time): August 31st, 2024 @ 02:00-03:00 CET/CEST

Services Affected:

nl1-sr3.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 08:00 PM EDT: This maintenance started.

UPDATE 08:20 PM EDT: This maintenance is now completed. 

 

[RESOLVED] Network issue :: AZ servers

We are aware of network issues currently linked to our Arizona servers. Users hosted on some servers in Arizona will experience service degradation as a result. Our System Operations team is investigating the cause of this interruption. We will provide updates as more details are made available. We sincerely apologize for any inconvenience faced in the meantime.

UPDATE 05:50 AM EDT: Our System Operations team resolved the issue, the network is stable and fully accessible. If you notice any problems, please, reach out to our Support. Thank you for your understanding and patience.

27th August 2024

[Solved] mi3-ss21 : Service Interruption

We are currently experiencing a service interruption on server mi3-ss21. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE: The service is stable. Our Engineering team will continue to monitor for any issues. If you notice any issues, please get in touch with our support team. 

[Completed] Scheduled Maintenance :: mi3-tr1

Start Time (EST): 1:00 AM 

End Time (EST): 3:00 AM 

Server/Service: mi3-tr1

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update: The maintenance is in progress.

Update: The maintenance has been completed.

26th August 2024

No incidents reported

25th August 2024

No incidents reported

24th August 2024

No incidents reported

23rd August 2024

No incidents reported

22nd August 2024

[RESOLVED]Service Interruption :: mi3-vz7517-vm165

We are currently experiencing a service interruption on the VPS node mi3-vz7517-vm165. VPSs hosted on this node may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

UPDATE: The services are back online. Our Engineers are working on the server to stabilize the server. We will update this thread once the issues are solved. 

UPDATE: The server is now stable. If you see any issues, please reach out to our support team. 

UPDATE 08:30AM: Our System Engineering team is investigating reports of service degradation. Further updates will be provided as they are made available.

UPDATE 11:30AM: The service is stable once again. Our Engineering team will continue to monitor for any issues.