The system is experiencing issues

Past Incidents

3rd April 2024

[RESOLVED] src4 :: Service Interruption

src4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:30 PM EDT: Our Network Engineers have identified an issue and are currently working to correct it. Further updates will be provided as they become available.

UPDATE 8:21 PM EDT: The issue has been resolved, and services are now back to normal operation. We appreciate your patience and understanding during this time. If you encounter any further problems, please don't hesitate to reach out to our customer support team. We're here to help.

[RESOLVED] Singapore DataCenter :: Scheduled Network Maintenance

Beginning: April 04 ( Thursday ), 2024 at 12:00 PM EDT (April 5, 12 AM SGT)

Ending: April 04 ( Thursday ), 2024 at 15:00 PM EDT (April 5, 3 AM SGT) 

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:15PM EDT: This maintenance has been completed.

2nd April 2024

[COMPLETED] NL DataCenter :: Scheduled Network Maintenance

Start Time:  April 02 (Tuesday), 2024 at 6:00 PM EDT

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:00 PM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 9:00 PM EDT: The maintenance has been completed.

1st April 2024

No incidents reported

31st March 2024

No incidents reported

30th March 2024

[COMPLETED] Scheduled Maintenance :: VPS Node :: nl1-vz7-tvm10

Server Time: March 31, Sunday 02:00 AM  

EDT Time: March 30, Saturday  09:00 PM  

Services Affected: All VPS running on nl1-vz7-tvm10

Description: Our System Operations team will be performing maintenance on the VPS node. During the routine scheduled maintenance, all VPS hosted on the same node will experience a brief service interruption.

UPDATE 9:00 PM ET: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 9:15 PM ET: The maintenance has been completed.

 

29th March 2024

[COMPLETED] sg1-vz7517-vm15 :: Emergency maintenance

Our System Operations team will be performing emergency maintenance on the node sg1-vz7517-vm15. Users hosted on this node may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 02:20 AM EDT: The maintenance is now completed.

28th March 2024

No incidents reported