Past Incidents

Start Date: Wednesday, February 1, 2023 1:00 AM EST (Tuesday January 31, 2023 11:00 PM Server Time)

End Date: Wednesday, February 1, 2023 2:00 AM EST (Wednesday February 1, 2023 12:00 AM Server Time)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a service interruption while the routine scheduled maintenance is performed.

UPDATE 12:50AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:07 AM EST: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

Start Date: Sunday, 02:00 AM EST, January 29th.

Server Time (MST): Jan 29th  Sun 12.00 AM

Services Affected: az1-ss15, az1-ss97, az1-ss98, az1-ss99, az1-vz7-tvm1, az1-vz7-tvm6, az1-vz7-tvu2, az1-vz7-vm11, az1-vz7-vm4, az1-vz7-vm5, az1-vzm-vu2, az1-vzm-vu3.

Description: Our System Operations team will be performing scheduled maintenance on Arizona servers Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

03:10 AM EST: The maintenance is completed, all servers are up and running.

The following servers are currently experiencing a service interruption:

sgls1.a2hosting.com, sgls4.a2hosting.com, sgls5.a2hosting.com and sgssr3.supercp.com

Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00AM EST: Our System Operations team is still addressing the issues causing this interruption. Further updates will be provided.

UPDATE 4:00PM EST: The issues affecting the servers in question should be resolved at this time. Please reach out to our support team should you encounter any further issues.

Start Date: (Thursday, January 26th, 2023)

End Date: (Thursday, January 26th, 2023)

Time: 12:00 PM - 2:00 PM EST, Local time 1:00 AM - 3:00 AM SG Time.

Services Affected: Singapore Core Network

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 12:47 PM EST this Maintenance is now completed.

Start Date: Wednesday, January 25th, 2023

End Date: Wednesday, January 25th, 2023

Time: 12:00 PM - 2:00 PM EST, Local time 1:00 AM - 3:00 AM SG Time.

Services Affected: Singapore Core Network

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 12:47 PM EST this Maintenance is now completed.