The system is experiencing issues

Past Incidents

8th February 2023

[COMPLETED] Michigan: Network maintenance

Start Date: Thursday, February 8th, 12:00 AM EST

End Date: Thursday, February 8th, 4:00 AM EST

Time: 12:00 AM - 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Data Center. Users may experience a service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started at this time. We will provide updates directly within this thread as they become available.

UPDATE 12:45 AM EST: The scheduled maintenance is still proceeding. Further updates will be provided as they become available.

UPDATE 1:55 AM EST: This maintenance has now been completed, please let us know if you see any issues.

7th February 2023

No incidents reported

6th February 2023

[RESOLVED] sg1-ls4 :: Service Interruption

sg1-ls4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 6:24 PM ET: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] ssr14 :: Service Interruption

ssr14 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:50 PM: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

[RESOLVED] ssr1 :: Service Interruption

ssr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:50 PM: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

[COMPLETED] sgssdman27 :: Scheduled Maintenance

Start Date: Monday, February 6, 2023

End Date: Monday, February 6, 2023

Time: 12:00 PM - 2:00 PM EST (February 7, 2022 1:00 AM - 3:00 AM GMT)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

As of 12:00 PM EST :: This Maintenance has now started.

As of 12:25 PM EST :: We have now completed this maintenance, please let us know if you experience any issues.

5th February 2023

[RESOLVED] mi3-ss2 :: Service Interruption

mi3-ss2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

03:00 AM EST: Our Engineers have resolved the problem. The server is up and running again. if you face any issues, please, reach out to our support.

4th February 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, February 4th, 2023

End Date: Saturday, February 4th, 2023

Time: 07:00 PM - 09:00 PM EST

Services Affected: All platforms using free Sectigo SSL certificates.

 

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 7:00 PM ET: The scheduled maintenance for Sectigo has begun. We will provide updates as they become available.

UPDATE 9:00 PM ET: The scheduled maintenance for Sectigo has been completed. 

3rd February 2023

No incidents reported

2nd February 2023

[COMPLETED] Michigan: Network maintenance

Start Date: Thursday, February 2nd, 12:00 AM EST

End Date: Thursday, February 2nd, 4:00 AM EST

Time: 12:00 AM - 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Data Center. Users may experience a service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 11:55 PM EST, February 1st: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 12:07 AM EST, February 2nd: The scheduled maintenance has begun. We will provide updates as they become available.

UPDATE 01:35 AM EST, February 2nd: The maintenance is completed successfully.

[COMPLETED] nl1-ts1 :: Scheduled Maintenance

Start Date: Wednesday, February 1, 2023 (Server time: Wednesday, February 1, 2023)

End Date: Wednesday, February 1, 2023 (Server time: Thursday, February 2, 2023)

Time: 5:00 PM - 8:00 PM EST (Server Time: 11:00 PM - 2 AM GMT +1)

Services Affected: nl1-ts1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 5:00 PM EST (11:00PM Amsterdam): The scheduled maintenance has begun. We will provide updates as they become available.

UPDATE 09:00 PM EST (3:00AM Amsterdam): Our Team is continuing to work on the database server. We will post updates as more information becomes available in this regard.'

UPDATE 11:00 PM EST (5:00AM Amsterdam): The maintenance is progressing steadily. We will post an update once the maintenance has been completed. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 12:50 AM EST (6:30AM Amsterdam): The maintenance is still running. We will continue providing updates.

UPDATE 03:00 AM EST (9:00AM Amsterdam): We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 05:00 AM EST (11:00AM Amsterdam): We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 07:50 AM EST (13:50AM Amsterdam): The maintenance is still running. We will continue providing updates.

UPDATE 10:23 AM EST :: This maintenance has now been completed, please let us know if you see any issues.

1st February 2023

No incidents reported