Past Incidents

Start Date: Thursday, March 17 (EDT/Amsterdam)

End Date: Thursday, March 17 (EDT), Friday, March 18, 2022 (Amsterdam)

Time: 6:00 PM - 9:00 PM EDT (11:00 AM - 2:00 AM Amsterdam)

Description: Our Network Engineering team is performing network maintenance in our Amsterdam Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 6:00PM EDT: The maintenance has been started as per schedule. We will post updates as more information becomes available.

UPDATE 6:50PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Our Network Engineering team is currently investigating reports of intermittent connectivity & speed issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 12:38 PM EDT: Our Engineers are still working to resolve intermittent connectivity for a small subset of customers. We will provide additional updates as they are made available.

UPDATE 1:25 PM EDT: Our Network Engineers verified the network is now stable. We will continue to monitor the situation closely.

Start Date: Thursday, March 17th, 2022

End Date: Thursday, March 17th, 2022

Time: 12:00 AM - 03:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00AM EDT: Our Network Engineers have started the maintenance. We will update this thread as more information becomes available.

UPDATE 3:40 AM EDT: The maintenance has been completed at this time.

az1-vz7-tvm5 is currently undergoing an emergency reboot. Users hosted on this server will experience service degradation as a result. We will provide updates as soon as this is back up again.

As of 10:50 AM EDT :: Our engineers have finished work on az1-vz7-tvm5 and it is back up to fully operational now.