Past Incidents

Start Date: Wednesday, February 16, 2022

End Date: Wednesday, February 16, 2022

Time: 12:00 AM - 6:00 AM EST (5:00 AM - 11:00 AM GMT)

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will update this thread with progress updates. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 12:04AM: Our Network Engineering team will begin the maintenance shortly. 

UPDATE 1:45AM EST: Our System Operations team has completed the maintenance and services are once again available. 

sg1-ss100.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00 AM EST: Our Engineers are working on it. We will update this thread as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

UPDATE 6:00 AM EST: Our Engineers are still working on the server. We will post updates as more information becomes available. We appreciate your patience and understanding in this matter.

UPDATE 9:05 AM EST: Our Engineers resolved this matter and all services are online at this time. If you continue to experience any outstanding issues please contact our support team directly.

az1-ss100.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:50 AM EST: Our Engineers are still working on it. We will update this thread as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

UPDATE 6:00 AM EST: Our Team is still working on the server. We will post updates as more information becomes available. We appreciate your patience and understanding in this matter.

UPDATE 6:54 AM EST: Our Engineers resolved this matter and all services are online at this time. If you have any outstanding issues please contact our support team directly.

UPDATE 7:40 AM EST: Our Engineers are investigating further reports of a service interruption. We will continue to provide updates as they're made available.

UPDATE 10:35 AM EST:  Our engineers are still working on this issue, however, the vast majority of sites are up and running, please get in touch if you are still seeing issues, we're still monitoring the situation.

UPDATE 12:15 PM EST: Our engineers are still monitoring this situation and updates will be provided as they become available.  We appreciate your patience and understanding in this matter.

UPDATE 1:15 PM EST: Our Engineers resolved this matter and all services are online at this time. If you continue to experience any outstanding issues please contact our support team directly.

az1-vz7-vu9 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:50 PM EST: Issues on az1-vz7-vu9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

az1-sr2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:26 AM EST: Our System Operations team resolved this matter and all services are online at this time.

Our System Operations team is investigating reports of degraded performance affecting a small subset of customers hosted on our VPS platform in our Amsterdam facility. Users hosted on affected servers will experience service degradation as a result (e.g. keep getting errors when sending emails). Our System Operations team is investigating the root cause of degraded performance. We will provide updates as more details are made available.

UPDATE 2:00 AM EST: Our System Operations team is still working on the issue, and you may experience slow performance during this time. Additional updates will be provided as they become available. We appreciate your ongoing patience and understanding.

UPDATE 4:10 AM EST: Our System Operations team has resolved this matter and all services should be performing as expected at this time. We will continue to monitor this situation closely. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.