Past Incidents

Start Date: Friday, November 6, 2020

End Date: Friday, November 6, 2020

Time: 1:00 AM - 8:00 AM EDT 

Services Affected:

www.ssr22.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:24AM EST: Maintenance will begin shortly. Further updates will be provided as they become available

Update 5:12 AM EST: The maintenance has completed its first stage, and the second stage is in progress at this time.

Update 5:12 AM EST: [RESOLVED] InnoDB maintenance  completed

Start Date: Thursday, November 5, 2020

End Date: Thursday, November 5, 2020

Time: 10:00 AM - 1:00 PM EDT 

Services Affected:

sg1-ss4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:45 PM EST: Our System Operations team is still performing the routine scheduled maintenance on this server. We will continue to provide updates as they're made available.

UPDATE 3:15 PM EST: Our System Operations team has completed the scheduled maintenance on the server and all services are back online at this time.

Start Date: Thursday, November 5, 2020

Start Date: Thursday, November 5, 2020

Time: 1:00 AM - 6:00 AM EST 

Services Affected:

a2ss37.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM EST: Maintenance will begin shortly. Further updates will be provided as they become available.

Update 4:22AM EST: Maintenance has been completed at this time. Services are once again available.

ssr24.supercp.com is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:51 AM EST: Our System Operations team has resolved this matter and MySQL services are back online at this time.

UPDATE 12:50 PM EST: Our System Operations team is looking into this issue again and please accept our apologies, more updates will follow soon.

UPDATE 3:40 PM EST: Our System Operations team continues to work toward restoring the MySQL service. We will continue to provide updates as they're made available.

UPDATE 4:40 PM EST: Our Engineers are still working towards restoration of service. We will post updates as more information is available in this regard. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this regard.

UPDATE 6:00 PM EST: Our System Operations team is still working on the MySQL server. We will provide updates as more updates regarding progress are available.

UPDATE 8:00 PM EST: Our team is still working on the server. We will post updates as more information becomes available.

UPDATE 9:00 PM EST: Our team is continuing its work on restoration of MySQL service. We will post updates as more information is available in this regard.

UPDATE 10:00 PM EST: Our team is making steady progress. We will post an update once service has been restored completely.

UPDATE 10:30 PM EST: Issues with MySQL have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.