The system is experiencing issues

Past Incidents

13th May 2020

mi3-wss2 :: MySQL Interruption

mi3-wss2 is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00PM EDT: Issues on mi3-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 6:45PM EDT: MySQL issues have resurfaced. Our Operations team is investigating this. We sincerely apologize for the inconvenience faced. We will post updates as more information becomes available.

UPDATE 7:00PM EDT:  MySQL has been restarted. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] SSDMAN68 :: Reboot Required

SSDMAN68 will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: As of 3:55PM EDT :: Our system administrators have now resolved this issue and this node is back to being operational.

[RESOLVED]cPanel MySQL Reporting Issue

Multiple Managed VPS & Dedicated servers are currently experiencing an error with cPanel reporting MySQL offline. MySQL is online but management and creation of new databases can't be performed in cPanel & WHM. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE May 20, 2020 :: Our System Operations team has confirmed cPanel has pushed this update to all affected services.

 

12th May 2020

[RESOLVED]my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience a 504 error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:25 PM EST: Our System Operations team is still working toward recovering access to our customer portal. We will continue to provide updates as they're made available.

UPDATE 1:35 PM EST: Our System Operations team has resolved this matter and our customer portal is back online.

11th May 2020

[RESOLVED] Network Connectivity

We are is currently receiving reports of intermittent network connectivity issues. At this time, our System Operations team is investigating. We will provide updates as more details are made available. We sincerely appreciate your cooperation and understanding while we resolve this issue.

UPDATE 11:00 PM EDT: Our Engineers are still working on it. We will post updates as more information becomes available.

UPDATE 10:10 AM EDT:  Our Network Engineers have resolved the intermittent connectivity issue. We apologize for the inconvenience.

[RESOLVED]mi3-ss24 :: Scheduled Maintenance

Start Date: Tuesday, May 12, 2020

End Date: Tuesday, May 12, 2020

Time: 2:00 AM - 4:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

mi3-ss24.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10AM: This maintenance has been completed and services on mi3-ss24 are available once again.

10th May 2020

No incidents reported

9th May 2020

No incidents reported

8th May 2020

[RESOLVED]mi3-wss9 :: Service Interruption

mi3-wss9 is currently experiencing a MySQL interruption. Users hosted on this server may experience database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00AM EDT: Our System Operations team was able to correct the issue and services are available.

[RESOLVED]A2 Hosting :: Maintenance

Start Date: Tuesday, May 12, 2020

End Date: Tuesday, May 12, 2020

Time: 6:00 AM - 10:00 AM EST (Tuesday, May 12, 2020, 5:00 AM - 9:00 AM CT)

Services Affected:

my.a2hosting.com

Description: Our Engineering team will be performing scheduled maintenance on the Server. Users will be unable to access client area at my.a2hosting.com while the routine scheduled maintenance is performed.

Update 5:45AM: The maintenance on this service will begin shortly. We will provide further updates as they become available on the progress and completion of this maintenance.

UPDATE 8:23 AM EST: The maintenance has completed and our customer portal is back online at this time.

7th May 2020

mi3-wsq2 :: Service Interruption

mi3-wsq2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:45 PM EDT: mi3-wsq2 is back up and responding. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

az1-vm5 :: Service Interruption

az1-vm5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:40 PM EDT: Our Operations team is still working on the server. We will post updates as more information becomes available in this regard.

UPDATE 6:20 PM EDT: Issues on az1-vm5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wss8 :: Reboot Required

mi3-wts9.a2hosting.com will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 2:30 PM EST: Our System Operations team has performed the reboot and all services are back online.

mi3-wts9 :: Reboot Required

mi3-wts9.a2hosting.com will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 11:50 AM EST: Our System Operations team has performed the reboot and all services are back online.

6th May 2020

[RESOLVED]mi3-wts7 :: Reboot Required

mi3-wts7.a2hosting.com is currently being rebooted to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 11:15 AM EST: Our System Operations team has performed the reboot and all services are back online.