The system is experiencing issues

Past Incidents

20th May 2020

[RESOLVED]sg1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, May 20, 2020

End Date: Wednesday, May 20, 2020

Time: 1:00 PM - 3:00 PM EST (1:00 AM - 3:00 AM GMT+8)

Services Affected:

sg1-sr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:36 PM EST: Our System Operations team has successfully completed the scheduled maintenance. All services are online at this time.

19th May 2020

No incidents reported

18th May 2020

az1-wts1 :: Service Interruption

az1-wts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:20 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

mi3-sr1 :: Scheduled Maintenance

Start Date: Monday, May 18, 2020

End Date: Monday, May 18, 2020

Time: 06:00 AM - 07:00 AM EST (10:00 AM - 11:00 AM UTC)

Services Affected:

mi3-sr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

mi3-ss9 :: Scheduled Maintenance

Start Date: Monday, May 18, 2020

End Date: Monday, May 18, 2020

Time: 06:00 AM - 07:00 AM EST (10:00 AM - 11:00 AM UTC)

Services Affected:

mi3-ss9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

17th May 2020

No incidents reported

16th May 2020

[COMPLETE] sgsrc1 :: Scheduled Maintenance

Start Date: Sunday, May 17, 2020

End Date: Sunday, May 17, 2020

Time: 2:00 AM - 6:00 AM GMT+8

Services Affected:

mi3-ss24.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

As of 14:13 EDT this has now been completed.

15th May 2020

[RESOLVED]ssdman70 :: Service Interruption

ssdman70 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:25 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

14th May 2020

mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:37 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[CLOSED] sg1-ss9 :: Scheduled Maintenance

Start Date: Wednesday, May 20, 2020

End Date: Wednesday, May 20, 2020

Time: 1:30 PM - 3:30 PM EST (1:00 AM - 3:00 AM SGT)

Services Affected:

sg1-ss9.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

13th May 2020

mi3-wss2 :: MySQL Interruption

mi3-wss2 is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00PM EDT: Issues on mi3-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 6:45PM EDT: MySQL issues have resurfaced. Our Operations team is investigating this. We sincerely apologize for the inconvenience faced. We will post updates as more information becomes available.

UPDATE 7:00PM EDT:  MySQL has been restarted. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] SSDMAN68 :: Reboot Required

SSDMAN68 will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: As of 3:55PM EDT :: Our system administrators have now resolved this issue and this node is back to being operational.

[RESOLVED]cPanel MySQL Reporting Issue

Multiple Managed VPS & Dedicated servers are currently experiencing an error with cPanel reporting MySQL offline. MySQL is online but management and creation of new databases can't be performed in cPanel & WHM. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE May 20, 2020 :: Our System Operations team has confirmed cPanel has pushed this update to all affected services.