nlssr2.supercp.com is currently experiencing a HTTP service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 4:50AM EDT: The issue has been fixed and Apache is back up
nl1-ls1.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 8:05 AM EDT: The issue has been fixed and the service is back up
Michigan facility network is currently experiencing a service interruption. Users hosted there will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 07:30 AM EDT: We have identified an issue with the network and our team is working on it. All servers are up and running but can't be connected to.
UPDATE 9:02 AM EDT: Our System Operations team has corrected this matter and all services are now online. If you continue to experience connectivity issues please open a support ticket through our customer portal.
Start Time: 23 July 2018 01:00 Eastern
Estimated End Time: 23 July 2018 02:00 Eastern
Services Affected: Live Chat
Description: Our Systems operations team will be performing maintenance on our Live Chat system. We do not expect this maintenance to have any impact on service availability. Please open a ticket with our Support Specialists or give us a call for assistance while Live Chat is temporarily offline.
The Reseller server SSR17 is currently experiencing a service interruption. MySQL is offline. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 22:30 EDT: Engineers are working to restore MySQL service on SSR17. Thank you for your patience.
UPDATE 23:15 EDT: SSR17 is going down for file system maintenance. The server is fully offline during this time.
UPDATE July 18th 12:00 AM EDT: The server is still being worked on by our system engineers
UPDATE 3:00 AM EDT: The server is back up but we noticed some further MySQL issues. We have currently started MySQL with MYISAM engine only and are working on recovering INNODB
UPDATE 7:00 AM EDT: We are still working on recovering INNODB tables and databases
UPDATE 10:35 AM EDT: Our System Operations team is still working on restoring InnoDB tables and databases. We will provide updates as quickly as possible.
UPDATE 12:55 PM EDT: Our System Operations team is still working on restoring InnoDB tables and databases. We will provide updates as quickly as possible.
UPDATE 3:25 PM EDT: The restore for InnoDB tables and databases is still in progress. We will provide updates as quickly as possible.
UPDATE 5:15 PM EDT: Restoration is in progress. We do not have an ETA. We will continue to provide updates until this issue is resolved.
UPDATE 6:25 PM EDT: Restoration is still in progress. It's a fairly slow process due to the large amounts of data involved. We appreciate your understanding.
UPDATE 7:10 PM EDT: Progress is steady. An ETA is not available, but please be assured that this issue is being actively worked.
UPDATE 8:20 PM EDT: We are still working to restore MySQL databases on SSR17. Thanks for your patience.
UPDATE 9:40 PM EDT: Our Engineering team is still working on SSR17. Many sites are back online and working, and we won't stop until all issues are solved.
UPDATE 10:15 PM EDT: We are glad to report that SSR17 is back online and fully operational. If you experience any further problems, please reach out to our Guru crew via Ticket, Phone or Live Chat.
UPDATE 10:25 PM EDT: Please accept our apologies- a miscommunication caused us to believe the server was fully fixed. It is online, but has latent issues that are still being addressed.
UPDATE 10:50 PM EDT: SSR17 is going down for file system maintenance to resolve an underlying file system issue. The server will be fully offline during this time.
UPDATE 11:45 PM EDT: The server is still down for file system maintenance.
UPDATE July 19th 1:00AM EDT: The server is still unavailable for the file system maintenance.
UPDATE 2:00 AM EDT: We are still running file system check on the server
UPDATE 3:00 AM EDT: Unfortunately, we do not have any new updates yet. The file system check is still running on the server.
UPDATE 4:00 AM EDT: The server is back online and all services are up and running. We are still monitoring everything and will keep the notice up until we confirm that everything is stable.
UPDATE 6:00 AM EDT: Unfortunately, we have noticed further issues with the MySQL service. We are noiw again shutting down MySQL and will work on recovering InnoDB engine
UPDATE 8:00 AM EDT: Our System Operations team is working on restoring InnoDB tables and databases.
UPDATE 10:00 AM EDT: The server is undergoing a file system check.
UPDATE 11:20 AM EDT: The file system check is still running.
UPDATE 12:55 PM EDT: Our System Operations team is still working on restoring service as quickly as possible.
UPDATE 1:30 PM EDT: Our System Operations team is working on restoring InnoDB tables and databases. We will provide updates as quickly as possible.
UPDATE 2:55 PM EDT: We are still working on restoring InnoDB tables and databases.
UPDATE 4:30 PM EDT: Engineering is still working hard to restore service to SSR17
UPDATE 5:30 PM EDT: Underlying issues have been resolved, and new hardware is being used. A final restore is in progress.
UPDATE 6:25 PM EDT: The final restore is still underway.
UPDATE 7:40 PM EDT: Engineers are working to complete the restore. Data is being verified. We will keep updating this post regularly with known information.
UPDATE 8:45 PM EDT: About 70% of MySQL databases have been restored. The rest are still restoring. Thank you for your continued patience.
UPDATE 10:00 PM EDT: The database restores have reached 90%. We will update as progress continues.
UPDATE 10:30 PM EDT: Restore process has finished. Should you continue to encounter issues with your database, please feel free to reach out to our live support. We sincerely appreciate your patience and understanding in this matter.
ssr11.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
Update 1:10 PM EST : Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.
Update 2:20 PM EST : Our System Operations team is still working on this matter. We will provide updates as quickly as possible.
Update 3:20 PM EST : The server is undergoing a file system check. We will provide updates as quickly as possible.
Update 3:57 PM EST : The file system check has completed and services are now operating as expected. We will continue to monitor the service for stability.
nlssr2.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
Update 8:30 AM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.
We are currently aware of and working on restoring service for the Plesk login functionality on sg1-wss1.a2hosting.com. We will provide additional updates as they become available.
Update 17:12 Eastern :: Our System operations team continues to work on restoring service the Plesk control panel. We will continue to update this post with information as it is available.
Update 21::22 Eastern :: We are happy to report the Plesk service has been repaired and is now functioning properly.
No incidents reported
No incidents reported
SSRR17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 7/13/2018 22:00: Engineers are still working to restore service to SSR17. Connectivity will be restored as soon as possible.
UPDATE 7/13/2018 23:15: Our Enginerring team is still working on resolving the issue with SSR17. Thank you for your patience.
UPDATE 7/14/2018 00:45: The service is restored and back online.
A2SS2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 21:00 EST: A2SS2 is back online.
The server www66 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
UPDATE 17:25 EST: We have discovered that a storage server for www66, 67, 68, 69, 70, 75, sr6, sr7 is offline. We are working to resolve this as quickly as possible.
UPDATE 18:10 EST: Our Engineering team is working hard to resolve the underlying problem and restore service quickly. Thanks for your continued patience.
UPDATE 19:30 EST: All systems are online except for www70. We are still working to resolve www70. Thanks for your patience.
UPDATE 19:45 EST: All systems are back online. If you continue to have any trouble, please contact our Guru Crew for support.
a2ss35.a2hosting.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
Update 12:15 PM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.
nlssr1.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.
Update 10:20 AM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.