The system is experiencing issues

Past Incidents

11th July 2018

[RESOLVED] nlssr2.supercp.com :: Service Interruption

nlssr2.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:15 PM EST : Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.

Update 2:30 PM EST : Our System Operations team is still working on this matter. Users hosted on this server will experience service degradation as a result.

Update 3:20 PM EST:  Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.

Update 6:05 PM EST:  We are glad to report that nlssr2 is back online and all sites are running normally. If you continue to have any issues, please contact our Guru crew for assistance.

10th July 2018

Windows Servers :: PHP Interruption

We are currently experiencing an issue with PHP on all shared and reseller servers running Plesk on Windows. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:20 AM EST : Our System Operations team has corrected this issue. If you continue to experience issues please open a support ticket through our customer portal.

[RESOLVED]PHP issues on Windows shared servers

We are currently experiencing an issue with PHP on all shared and reseller servers running Plesk on Windows. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30 AM EDT: The problem has been fixed and we do not see any more issues.

9th July 2018

[RESOLVED]my.a2hosting.com

Our client portal at my.a2hosting.com is currently experiencing intermittent connectivity. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. Update 23:45 Eastern :: Login and client portal access is restored and working normally at this time.

nlssr1 : : Service Interruption

NLSSR1 is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 19:30 EST: Engineers are still working to resolve issues with NLSSR1. Work is continuing in our maintenance window.

UPDATE 21:30 EST: NLSSR1 was completed within its maintenance window and is back online.

8th July 2018

[RESOLVED] nlsrc4.supercp.com : Service Interruption

nlsrc4.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:30 AM EDT: The server is still experiencing intermediate network connection disturbance and some visitors may experience temporary issues.

UPDATE 08:45 AM EDT: The server is still experiencing intermittent network connectivity issues. Our System Operations team is working on correcting this issue as quickly as possible.

UPDATE 10:00 AM EDT: The server is still experiencing intermittent network connectivity issues. We will provide updates as quickly as possible.

UPDATE 11:30 AM EDT: Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.

UPDATE 12:35 PM EDT : The server is still experiencing intermittent network connection issues and some visitors may experience temporary issues.

UPDATE 1:30 PM EDT: The server is still experiencing intermittent network connectivity issues. We will provide updates as quickly as possible.

UPDATE 3:00 PM EDT : The server is still experiencing intermittent network connection issues and some visitors may experience temporary issues.

UPDATE 7/10/18 8:00 AM EDT: Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.

UPDATE 7/10/18 12:55 PM EDT: The server is still experiencing intermittent network connection issues and some visitors may experience intermittent connectivity issues.

UPDATE 7/10/18 3:50 PM EDT: The server is still experiencing intermittent network connectivity issues. Our System Operations team is working on correcting this issue as quickly as possible.

UPDATE 7/10/2018 7:30 PM EDT: The server connectivity issues have been resolved. Please contact our support team if you have any further issues.

[RESOLVED]Amsterdam Data-center Connectivity

We are currently investigating complaints that a small set of users are unable to connect to their sites and control panels in our Amsterdam Datacenter. The sites and servers are online but are unreachable for some users. We will post more updates as they become available.

Update 22:00 Eastern :: We are glad to report the issue has been resolved and we have received no additional complaints. Thank you for your patience.

[RESOLVED]nlsrc4.supercp.com :: Service Interruption

nlsrc4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 17:19 Eastern :: Our System Operations team is still working on restoring functionality for the server.

Update 16:50 Eastern :: Our Operations team is still working on restoring functionality for the server. We appreciate your continued patience and understanding in this matter.

Update 20:50 Eastern :: All services have been restored and are functioning. If you have any individual issues please reach out to support.

7th July 2018

a2ss15.a2hosting.com :: Service Interruption

a2ss15.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 18:21 Eastern :: Server is back up and responding. Please feel free to reach out to our live support team should you continue to encounter any issues.

a2ls3.a2hosting.com :: Service Interruption

a2ls3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 05:30 PM EST :: Our Operations team is still working on the server to restore services. We sincerely apologize for the inconvenience faced and highly appreciate your patience and understanding in this matter.

Update 05:40 PM EST :: Server is back up and responding fine. Please feel free to reach out to our live support should you continue to encounter any issues.

a2ss16.a2hosting.com :: Service Interruption

a2ss16.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. Update 14:29 Eastern :: Our system operations team continues to work on restoring service to the server. We will continue to post updates as they become available. Thank you for your patience while we work on the issue.

my.a2hosting.com

Our client portal at my.a2hosting.com is currently experiencing a service interruption. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:25 AM - Our System Operations team is still working to resolve the service interruption with our client portal.

Update 14:25 Eastern - The issue has been resolved and continued monitoring and shown no additional issues. We will close this notice and continue monitoring for any new issues.

Update 18:00 Eastern - We are getting some intermittent complaints about the login process or my.a2hosting.com not being responsive. We are continuing to track and look into these issues.

Update 03:30 Eastern - We are continuing to actively monitor this for any further intermittent issues.

6th July 2018

[RESOLVED]mi3-ss16 :: Service Interruption

mi3-ss16.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:00 AM EST :: Our System Operations team has corrected this issue and services are now online. We will continue to monitor the server for stability.

5th July 2018

[RESOLVED]a2ls22.a2hosting.com :: MySQL Interruption

a2ls22.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience MySQL service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:57 PM EST : Our system operations team has restored MySQL services. We will continue to monitor the server for stability.

4th July 2018

[RESOLVED]Customer Area

At 12:10 AM EDT our team identified an issue with the Customer Area. This issue might affect all customer's operations. Our system administration team is working on it and we will provide an update as soon as we'll have more information available. UPDATE 1:40 AM EDT: The issue has been fixed.