No Active Incidents Reported

Incidents

9th September 2021

[COMPLETED]Michigan DC :: Scheduled Maintenance

Start Date: Thursday, Sept 9, 2021 EST

End Date: Thursday, Sept 9, 2021 EST

Time: 7:00 AM - 11:00 AM EST

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 7:00AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 7:15AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 11:15 AM EDT: Our System Operations team completed the scheduled maintenance.

[COMPLETED] az1-sr3 :: Service Interruption

az1-sr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:40AM EDT:  Issues on az1-sr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

8th September 2021

[COMPLETED] AZ Network :: Scheduled Maintenance

Start Date: Wednesday, September 8th, 2021

End Date: Wednesday, September 8th, 2021

Time: 3:00 AM - 7:00 AM EST

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 3:25AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 4:25AM EDT: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 4:55AM EDT: The scheduled maintenance has been completed at this time. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

7th September 2021

No Active Incidents Reported

6th September 2021

No Active Incidents Reported

5th September 2021

No Active Incidents Reported

4th September 2021

No Active Incidents Reported

3rd September 2021

[RESOLVED] Support ticket system interruption

Support Tickets in the A2 Hosting Client area are currently experiencing a service interruption. Users may have difficulties submitting Support tickets. Our development team is investigating the root cause of this interruption.

If you need our assistance, please, send an email to support@a2hosting.com, start a Live Chat or give us a call.

Contact information may be found on this page:  https://www.a2hosting.com/contact 

We will provide updates as more details are made available.

Update  - 02:10 AM EDT: Our Developers were able to identify and fix the problem. Customers should be able to submit tickets via the Client Area at A2 Hosting again.

If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

2nd September 2021

No Active Incidents Reported