Incidents Reported.

Incidents

4th June 2021

mi3-ss12 :: Maintenance

During routine monitoring, our team has discovered issues with mi3-ss12 hardware. In order to ensure health and stability of the hardware, our Operations team is initiating maintenance. Users hosted on this server will experience service degradation as a result while the maintenance is being performed. We sincerely apologize for the inconvenience and will provide updates as more details are made available.

Update 6:42 PM EDT: Issues on mi3-ss12 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]ssdman58 :: Service Interruption

ssdman58.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:47 PM EDT: Our System Operations team is still working on restoring all services. We will continue to provide further updates as they're made available.

UPDATE 3:43 PM EDT: Our System Operations team resolved this matter and all services are back online at this time.

[Canceled]mi3-vz7-vm18 :: Scheduled Maintenance

Start Date: Tuesday, June 8, 2021

End Date: Tuesday, June 8, 2021

Time: 10:00 PM - 11:59 PM EDT

Services Affected:

mi3-vz7-vm18.a2hosting.com 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

3rd June 2021

[RESOLVED] Cloudflare accessibility issues Netherlands Data Center

Our engineers are currently investigating an issue with Cloudflare for servers located in our Netherlands Data Center, which is returning a 522 Error ("Connection Timed Out"). We will continue to keep this post updated until the issue has been resolved. If you need to reach our support team, please use our Live Chat or open a ticket directly through https://my.a2hosting.com

Services Affected: Servers located in the Netherlands Data Center using Cloudflare

[UPDATE] 6/3/2021 7:32 AM EDT Cloudflare has corrected the issue on their end but we are continuing to monitor the issue

[RESOLVED] 6/3/2021 7:46 AM EDT Cloudflare has corrected the issue, if you are still experiencing issues, let us know by using our Live Chat or open a ticket directly through https://my.a2hosting.com

 

 

2nd June 2021

[RESOLVED] mi3-ss30 :: Service Interruption

mi3-ss30 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00PM EDT: Our Engineers are still working on the issue. We will post updates as more information becomes available.

UPDATE 7:45PM EDT: Issues on mi3-ss30 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Arizona Datacenter :: Database Connectivity Issues

We are currently investigating reports of connectivity issues in our Arizona datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 5:30 AM EDT: Our Network Engineers have resolved this matter and connectivity is fully restored at this time.

[RESOLVED]Arizona Datacenter :: Connectivity Issues

We are currently investigating reports of connectivity issues in our Arizona datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 3:50 AM EDT: Our Network Engineers have resolved this matter and connectivity is fully restored at this time.

[RESOLVED]Michigan Datacenter :: Database Connectivity Issues

We are currently investigating reports of the database connectivity issues in our Michigan datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 2:00 AM EDT: Our Engineering team has now confirmed this issue is resolved, please reach out to us if you are still seeing any issues.

1st June 2021

[RESOLVED]A2 Hosting Phone System

Our engineers are currently investigating an issue with our Phone system, which is preventing customers calling in from connecting to one of our agents. We will continue to keep this post updated until the issue has been resolved. If you need to reach our support team, please use our Live Chat or open a ticket directly through https://my.a2hosting.com

 

UPDATE 10:21 AM EDT: Our Engineering team has resolved this matter and our phone service is available again at this time.

[RESOLVED]Arizona Datacenter :: Connectivity Issues

We are currently investigating report of connectivity issues in our Arizona datacenter. Our Operations and Engineering teams are aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

 

UPDATE 10:25 AM EDT: Our Network Engineers have resolved this matter and connectivity is fully restored at this time.

31st May 2021

No Active Incidents Reported

30th May 2021

No Active Incidents Reported

29th May 2021

No Active Incidents Reported